Supervisor, Data Center Customer Operations

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 
 
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Supervisor, Data Center Customer Operations 

Job Summary

Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals in Data Center. Maintains schedules and workflow of the team. 

Responsibilities

Leadership

Provides immediate supervision to a unit or group of employees
Assigns, instructs, and supervises the team
Plans core duties for the team to complete
Ability to manage and supervise a project team
Manages personnel compared to workload (could include support from other Data Centers Data Center’s)
Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program
 

Systems Support

Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
Performs troubleshooting and supports customers
 

Installation

Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
Performs testing of cables before handing to customer
 

Vendor Management

Manages, briefs, and instructs vendors for installation, testing, and labeling 
 

Maintenance

Performs preventive maintenance to Data Center equipment to prevent faults from occurring
 

Project Management

Handles multiple projects and assists in designating work to team
 

Technical Expertise

Extensive knowledge in network and equipment platforms, systems, circuits and telecom

Qualifications

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience
 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.