Product Manager - Order Management
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Product Manager - Order Management
- JR-160423
- 하이브리드 근무
- Toronto
- Dallas
- Technology Enablement
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Job Summary
Contributes to the delivery of the Lead-to-Cash transformation by ensuring Order Management operational capabilities align with streamlined, end-to-end commercial processes across the customer journey. The Product Manager, Order Management designs, develops, and manages the lifecycle of the Order Management operational product experience — the workflow, status management, and customer-facing order operations that sit on top of the Order Platform. Sets the vision and strategy for Order Management operations, ensuring it is competitively positioned and aligned with the operational needs of CPMs, Service Delivery operations, and customer-facing teams.
Responsibilities
Product Lifecycle Management
Define, develop, and manage the lifecycle of Order Management operational capabilities from concept through launch to ongoing evolution
Manage the Order Management roadmap including workflow features, status management capabilities, and operational reporting
Product Strategy, Vision and Roadmap
Gather, document, design, and test the best possible Order Management operational experience and incorporate the voice of operational customers (CPMs, Service Delivery operations, customer-facing teams) into the roadmap
Involve engineers, designers, and others to create a shared vision and clear goals for Order Management operations
Integrate insights from operational pain points and user research to refine the roadmap
Customer and Persona Analysis
Conduct ongoing analysis of operational customer needs across CPMs, Service Delivery operations, and customer-facing teams
Understand how Order Management capabilities support customer outcomes — from order capture through delivery
Translate operational pain points and persona-specific requirements into product capabilities
Maintain deep familiarity with how Equinix's customers experience the order lifecycle from a Service Delivery operations perspective
PA-PM Partnership
Partner with the Order Management Process Architect at sprint N-2 cadence on capability discovery and definition-of-ready
Ensure PA discovery work on Order Management workflows is complete before capabilities enter execution sprints
Maintain a tight collaboration with the PA on definition-of-done and acceptance criteria
Participate in cross-pillar PA standards conversations facilitated by Product Operations
Cross Functional Collaboration
Effectively maintain and utilize relationships with the Order Platform pillar (which owns the underlying platform capabilities)
Ensure alignment in cross-pillar priorities for Order Management work that requires Order Platform development
Coordinate with peer sub-pods (Service Delivery operations, Migrations/Terminations) on shared workflow patterns
Partner with the Service Delivery organization on operational requirements and feedback
Backlog Prioritization
Create and prioritize the Order Management backlog, working regularly with the team to refine and add detail where needed
Collaborate closely with the Order Platform pillar's scrum teams (which carry the build capacity) to provide clear direction on epic and user story requirements
Use SAFe-aligned prioritization (WSJF) and capability/epic/story hierarchy
Product Performance and Metric Tracking
Use tools and data analytics to draw insights from Order Management workflow usage and inform product improvements
Track adoption metrics, cycle time improvements, and operational outcomes from Order Management capabilities
Monitor Salesforce Revenue Cloud Order Management adoption across operational user groups
Test Case Definition and UAT Coordination
Define test cases and acceptance criteria for Order Management capabilities
Participate in UAT post enablement team testing, particularly given the cross-pillar build dependency on Order Platform scrum teams
Stakeholder Management
Manage stakeholder expectations within Service Delivery (Pillar 2) and across the Order Platform pillar that owns build capacity
Identify and proactively include correct stakeholders and communicate effectively
Understand the operational customer's needs and build effective relationships with CPMs and Service Delivery operations leaders
Utilize effective methods of communication with stakeholders, varying approach accordingly
What success looks like in year 1
Order Management workflow capabilities delivered against PI commitments with measurable operational improvement
Strong working relationship with the Order Platform pillar on shared roadmap and dependency management
Clear documentation of Order Management operational scope and integration points with Order Platform
Effective partnership with operational stakeholders in the Service Delivery organization
Smooth handoff patterns established between Order Management (operational) and Order Platform (technical) ownership
Qualifications
5+ years product management experience, with track record in order management or operational product roles
Demonstrated experience with Salesforce Revenue Cloud and Order Management
Strong understanding of B2B order operations — order status, modifications, holds, escalations, status reporting
Customer and persona analysis experience — ability to translate operational needs into product capabilities
SAFe Agile experience including PI Planning, Capability/Epic management, WSJF prioritization
Excellent stakeholder management — this role lives at the seam between platform and operations and requires strong collaboration skills
Comfort working in a sub-pod that shares build capacity with peer pillars
Preferred qualifications
Salesforce Order Management Specialist certification
Experience with order operations in telecom, data center, or comparable B2B infrastructure
Background in operations-led product management
SAFe certification
Experience with market, competitive, and customer analysis for product positioning
Business case development experience for product investment
The targeted pay range for this position in the following location is / locations are:
Canada - Toronto Office TRO : 139,000 - 209,000 CAD / Annual
United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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This posting is a new position within our organization.