GTM Engineering Intern (Customer Success & Agentic AI)
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GTM Engineering Intern (Customer Success & Agentic AI)
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Role Overview
The GTM Engineering Intern will occupy a specialized technical role dedicated to bridging the gap between Customer Success strategy and autonomous execution. This position focuses on the design and deployment of Agentic AI—systems capable of reasoning, utilizing tools, and executing multi-step workflows with minimal human intervention.
You will be responsible for moving the organization beyond simple chatbots toward "Autonomous Success Agents" that drive renewals and expansions and operational scale through sophisticated automation and the Microsoft Copilot ecosystem.
Core Responsibilities
1. Agentic AI & Autonomous System Development
Agentic Development: Design and implement multi-agent systems using Microsoft Copilot Studio and Microsoft Power Automate that can autonomously research customer health, reason through complex account signals, and initiate corrective actions.
Tool-Use & Function Calling: Develop and configure "skills" or "plugins" that allow AI agents to interact directly with internal APIs, databases, and GTM tools (e.g., Clay, Salesforce, Slack) to perform tasks such as updating account plans or triggering renewal sequences.
Reasoning Loops: Build and refine agentic reasoning loops (e.g., Chain-of-Thought or ReAct patterns) to ensure AI-driven automations provide high-accuracy outputs in complex, non-linear Customer Success scenarios.
2. Workflow Engineering & Orchestration
End-to-End Automation: Identify manual bottlenecks in the customer lifecycle and architect end-to-end automated solutions that integrate disparate data sources (Product, CRM, Support) into a unified execution layer.
Data Grounding: Ensure all agentic workflows are grounded in "live" customer data, utilizing Retrieval-Augmented Generation (RAG) and data orchestration platforms like Clay to maintain context and relevance.
System Resilience: Implement monitoring and "Human-in-the-loop" (HITL) checkpoints to ensure autonomous agents operate within defined guardrails and align with brand sentiment.
3. Commercial Impact & Strategy
Revenue Engineering: Align automation projects with commercial outcomes, specifically focusing on increasing CSM "books of business" capacity and identifying expansion opportunities through automated intent signals.
Strategic Prototyping: Rapidly prototype customer-facing agents that can autonomously assist in technical onboarding or product adoption milestones, reducing the time-to-value for the end-user.
Why Join Equinix?
We pride ourselves on our Global Internship Program, an immersive experience designed to kick-start your career and set you up for long-term success.
You will:
Work on real business challenges
Contribute to projects that directly support Equinix’s global operations and technology platforms.
Be supported throughout your journey
Receive mentorship from your manager, UX subject matter experts, an assigned buddy, and a formal intern mentor.
Participate in curated learning experiences
Engage with senior leaders, participate in professional workshops, and build global connections.
Gain global recognition
Present your work through Equinix’s Global Ideas Competition (“Shark Tank”) to a worldwide audience.
Required Qualifications
Currently pursuing a BS or MS in Computer Science, Artificial Intelligence, Robotics, or a related quantitative field in their penultimate year of study(graduating between December 2026-May 2027)
Strong proficiency in Python and experience with AI orchestration frameworks (e.g., LangChain, Semantic Kernel, or AutoGen).
Demonstrated understanding of Agentic AI concepts, including tool-augmented generation, autonomous planning, and multi-agent collaboration.
Experience working with RESTful APIs and modern data structures (JSON, SQL, NoSQL).
Available to work onsight from June 1st- August 17th in office (locations posted)
Preferred Qualifications
Experience with Microsoft Copilot Studio or the broader Power Platform ecosystem.
Familiarity with GTM data orchestration tools (e.g., Clay) and their application in automated prospecting or account management.
Knowledge of the SaaS "Land and Expand" model and the technical metrics associated with Customer Success (Churn, NRR, LTV).
How to Apply
Please submit the following:
An up-to-date resume that includes:
Internship availability (start and end dates)
Expected graduation date
Please apply only if you are available to work full-time for the entire duration of the internship program in the location posted.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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