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Job Summary

The EPM role involves global managing and ensuring the stability, security, and efficient operation of all endpoints, including desktops, laptops, mobile devices, and Windows Servers. The engineer collaborates with various teams including InfoSec operations, Identity Management and Application support, to create a seamless and secure end-user experience.

The role also will involve some Citrix Engineering and JAMF administration. Citrix Engineering and JAMF administration knowledge is preferred however not required as training with admins will be a requirement. Ideally responsibilities to include design, implementation, management of Citrix-based virtualized desktops (VDI) AD application delivery solutions and some JAMF provisioning and patching.  Schedule may involve some On-Call flexibility as Citrix Infra will be transitioned from Cloud to On-prem to address any critical issues outside of regular working shift.

Responsibilities

Endpoint Deployment, Citrix Admin, and Configuration

• Design, implement, and maintain standardized endpoint configurations and deployment processes via Autopilot, SCCM, and JAMF

• Install, configure, and manage endpoint management tools such as Mobile Device Management (MDM), System Center Configuration Manager (SCCM), and Intune

• Collaborate with stakeholders to define hardware and software standards for endpoints, ensuring compatibility and optimal performance

• Work closely with cross-functional teams to design and implement VDI-related infrastructure components, such as networking, storage, and security

• Manage and maintain the VDI environment, including provisioning, configuration, and troubleshooting of virtual desktops and application

• Assess and plan for the scalability of Citrix environments based on business needs. Perform regular capacity assessments and recommend upgrades or adjustments as required

Security Management

• Implement and enforce security policies for endpoints to protect against malware, unauthorized access, and data breaches

• Monitor and respond to security threats, vulnerabilities, and patches, ensuring endpoints are up-to-date and compliant with security standards

• Conduct regular security assessments and audits on endpoints to identify and mitigate risks

• Implement security best practices to protect Citrix environments from threats and vulnerabilities. Configure and manage access controls, authentication, and encryption

• Stay up to date with Citrix updates and patches. Plan and execute patching and updates in a timely manner while minimizing service interruptions

Endpoint Monitoring, Citrix platform Health, and Support

• Monitor endpoint health, performance, and availability, identifying and resolving issues in a timely manner

• Provide technical support to end-users for troubleshooting and resolving endpoint-related problems

• Collaborate with the helpdesk to ensure quick and effective resolution of end-user issues

• Identify and resolve issues related to Citrix infrastructure, applications, and connectivity problems. Provide tier 3 support for Citrix-related incidents

Automation and Scripting

• Develop and maintain scripts and automation tools to streamline endpoint management tasks

• Automate software deployment, updates, and patch management processes to ensure consistency and reduce manual effort

Documentation and Reporting

• Maintain accurate documentation of endpoint configurations, and troubleshooting guides

• Generate regular reports on endpoint performance, compliance, and security posture for management and stakeholders

• Create and maintain accurate documentation as it relates to endpoint management process, Citrix configurations, procedures, and SOP

• Develop and maintain documentation, standard operating procedures (SOPs), and best practices for Citrix VDI operations and maintenance

Collaboration and Training

• Collaborate with cross-functional teams to ensure endpoint management aligns with business needs and objectives

• Provide training and guidance to end-users and IT staff on best practices for endpoint usage and management

• Collaborate with other IT teams to integrate Citrix solutions with other infrastructure components, such as Active Directory, virtualization platforms, and management of Pure storage solutions to ensure high – performance

• Provide training and knowledge transfer to IT staff and end-users on Citrix-related technologies and best practices

• Collaborate with storage administrators to manage and optimize Pure Storage solutions for VDI, ensuring high-performance storage provisioning and management

Continuous Improvement

• Stay updated with industry trends, best practices, and emerging technologies related to endpoint management

• Identify opportunities for process improvements and implement enhancements to optimize endpoint management efficiency

• Monitor and optimize Citrix environments to ensure high availability, reliability, and performance

• Stay updated on industry trends, best practices, and emerging technologies related to VDI, Citrix Cloud, Liquid ware, and Pure Storage to drive continuous improvement and innovation

• Monitor application and endpoint performance and recommend hardware and software upgrades as needed

Vendor Management

• Work with Citrix, MSFT, JAMF and other third-party vendors to troubleshoot issues, procure hardware/software, and stay informed about product updates and roadmaps

Change Management

• Submit and enact changes through the Change Advisory Board process, ensuring compliance with organizational policies and minimizing disruptions or outages

Qualifications

• Extensive knowledge of SCCM, Azure, Intune and Microsoft 365

• Support knowledge and experience with Imaging, Patching, and Baselines

• Understanding of networking concepts, knowledge of DHCP and other tools

• 5 – 7 years of experience working in a very fast -paced and dynamic Global IT environment

• Bachelor’s degree in computer science, Information Systems or equivalent work experience

• Detail-oriented and results-driven

• Excellent written and communication skills with strong customer service background

• Desired technical working knowledge and certs

• JAMF MDM

• Citrix On-Prem administration

• Microsoft certifications – Administering Intune or Configuration Manager

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.