Who are we?

At Equinix, our Critical Facilities Specialists operate, manage, maintain, and repair critical and non-critical power systems, HVAC, BMS, plumbing, fire control & suppression, and all site services. Our critical facilities specialists also perform all related vendor support in a mission critical environment.  

This critical role supports the overall functioning of the data center by focusing on maintaining and improving the facility’s critical infrastructure. This includes all regularly scheduled maintenance and ad hoc repairs/troubleshooting. 

The critical facilities specialist will play a vital role in ensuring the smooth operation of our critical systems. We are looking for someone who has recent hands-on service experience to be able to conduct minor maintenance upgrades and hold our vendors accountable for any upgrades or repair work.

Our Brisbane teams also look after installation and configurations of network devices, so a broad or experience with rack and stacking equipment, routers, servers, switches and more will be highly regarded.

This role will be suitable for an individual with positive attitude who is willing to go beyond a job description and a written process to contribute to the success of our data center operations. As the critical facilities specialist will work in a small team onsite, but a much broader team across the Cluster.

We are looking to interview immediately for the role.

Key responsibilities: 

• Completes all maintenance protocols, plans, activities on time and accurately, including daily, weekly, and monthly site checks. 

• Manage and oversee specialist vendors for all major works, planned repairs and maintenance to mechanical, electrical, and special systems. 

• Performs minor changes to mechanical, electrical, and special systems if necessary. 
• Install and configure network devices which include rack and stack of equipment such as routers, servers, switches, and firewall of different brands such as Cisco, Juniper, F5, Super micro, HP, Microsoft, and Oracle etc.
• Ensures that sufficient spare parts are available on site for frequently used parts or parts with long lead times and maintains critical spares register.  
• Monitors for and responds to BMS (Building Monitoring System) alarms in accordance with engineering policies and procedures, escalating to and working with Controls Engineering team where required.  

• Participate in an on-call roster to act as the first responder for sites’ incidents, managing, resolving, and/or escalating critical issues outside of regular working hours.
• Oversee plumbing and fire suppression systems vendor activities. 

• Coordinates/oversee work with vendors to ensure that maintenance activities are carried out as per Equinix's requirements.

• Commissioning and project work that will vary in scale and scope over time. 

• Edits and tracks the work approval process for service providers (including briefing at the start of work, control of work during the day, final review of the work carried out).

• Recommend changes/updates to technical files for plants and equipment in cooperation with vendor, and the supervisors, ensuring as built are up to date. 

• Creates engineering scripts (switching schedules) and undertake safe switching practice. 

• Ensures that all Equinix safety standards are followed, as well quality procedures related to maintenance, including all Incident Management.

• Reviews processes, procedures, systems. Communicates process deviations and proposed changes to a higher level so that relevant follow-up measures can be carried out.

• Develops training and supports training of other IBX (International Business Exchange) employees in relevant engineering topics and processes.

• Provides guidance and mentoring to other team members while being mentored on any areas of improvement.

Qualifications, key skills, and attributes required:  

• Understanding through practical experience of critical facility operations, with a focus on electrical, mechanical and/or control (Chillers, BMS, UPS, HV, STS + generators) and wiillingness to

• Trade qualification or Degree Certified  

• Proficiency in troubleshooting and repairing complex mechanical and electrical systems, and developing IT/Hardware skillset

• Excellent problem-solving skills and the ability to work under pressure in time-sensitive situations. 

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. 

• Proven ability to manage multiple tasks and prioritize workload effectively. 

• Be capable of acquiring NV1 Security Clearance.

• Collaborative mindset but also with the drive to complete assigned tasks autonomously when required. 

Benefits of the role:  

• Monday-Friday role based at a static site.  

• Salary package containing shares, annual bonus, healthcare allowance.

• Access to wide range of company wellness, financial and employee benefits

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.