Content & Channels Manager

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Employee Communications is core to how Equinix builds a connected, informed, and engaged workforce across a global, hybrid business. The channels, content, and brand voice this team owns are often an employee's primary window into the company — what they read, watch, and hear shapes how they understand strategy, feel about culture, and show up every day.

The Manager, Content & Channels is the engine room of that work. This is the role that turns strategy into published content — running the day-to-day content engine, writing and producing the written and video content employees actually see, and owning Hub News and Equinix's global digital signage network end to end.

This is a hands-on maker's role with real ownership. The right person is a strong writer and also has the ability to capture user generated video content, and is equally happy running an editorial calendar, chasing a stakeholder for a quote, publishing to a CMS, and cutting a two-minute leader video.

The role reports to the Senior Manager, Content & Channels and sits within the Employee Communications team.

Responsibilities

Content Engine — Operations

• Run the day-to-day content engine, delivering a steady flow of high-quality content across written, visual, and video formats to the operating model and standards set by the Senior Manager, Content & Channels
• Own the intake process for content requests — triage incoming asks, clarify the brief and audience, agree realistic timelines, and push back or re-scope where a request doesn't fit the plan
• Own and maintain the shared editorial and content calendar, keeping a rolling forward view of campaigns, moments, and business milestones so the team plans proactively rather than reacts
• Manage content production end to end — prioritization, assignment, drafting, review cycles, sign-off, and publication — keeping work moving and flagging capacity risks early
• Track and continuously improve turnaround times, throughput, and quality; identify where templates, reusable formats, or process changes would remove friction

Content Creation — Written

• Write and edit high-quality employee-facing content: Hub News articles, leader messages, broadcast email copy, campaign narratives, FAQs, talking points, and signage copy
• Interview and partner with subject matter experts and leaders to turn dense business information into clear, human, engaging stories
• Ghost-write on behalf of senior leaders, capturing an authentic individual voice while staying within Equinix's internal tone of voice
• Act as first-line editor and quality check on content from across the business, holding contributors to brand, voice, accessibility, and editorial standards

Content Creation — Video

• Create user generated internal videos where needed, and work with the Creative team on the production of more involved videos
• Manage the balance of videos delivered through enterprise channels as part of the overall channel mix for employee communications

Hub News

• Own day-to-day management of Hub News: commissioning, editing, scheduling, publishing, and archiving all news content on the corporate intranet
• Curate the news mix and homepage news placement so the most important stories land with the right audiences, using targeting and segmentation available in the platform
• Maintain editorial quality and consistency across every published story — headlines, imagery, tagging, metadata, and links
• Monitor Hub News performance (readership, reach, engagement, drop-off) and use the data to shape future commissioning and formats
• Act as day-to-day administrator and first line of support for Hub News publishing, resolving issues and escalating platform problems to the Senior Manager and vendor as needed

Digital Signage

• Own day-to-day management of the global digital signage network across offices and data centers, including content design, playlist scheduling, and refresh cadence
• Design and produce signage creative that works for the format — glanceable, visual, and on brand — including for shift-based and data center audiences
• Coordinate with regional communications, workplace, and site teams to keep local screens current, relevant, and free of stale content
• Monitor screen health and uptime with the platform vendor and IT, and troubleshoot day-to-day faults
• Report on signage coverage and content freshness, and recommend improvements to the Senior Manager, Content & Channels

Accessibility & Global Reach

• Apply accessibility standards consistently across written, visual, and video content — captions, transcripts, alt text, color contrast, and plain language
• Make content work for a global, multilingual, hybrid workforce, including localization and time-zone-aware scheduling where needed

Qualifications

• 5–7 years of communications, content, or editorial experience, with meaningful time in internal or employee communications
• Excellent writer and editor — able to take a complex business topic and produce clear, engaging copy quickly, with exceptional attention to detail
• Practical experience publishing in an intranet or enterprise CMS (SharePoint-based intranets or similar) and working with digital signage platforms
• Proven ability to run an editorial calendar and a production workflow across multiple concurrent projects and stakeholders
• Comfortable working with engagement data and using it to make editorial decisions
• Confident partnering with senior stakeholders — able to interview leaders, manage expectations, and say no to a request constructively
• Hands-on user generated video production skills, including scripting, filming, and simple editing (e.g. via tools like Canva)
• Organized, calm under deadline pressure, and biased toward getting good work published rather than perfecting it in draft

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 102,000 - 152,000 CAD / Annual

United States - Dallas Infomart Office DAI : 121,000 - 181,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is a new position within our organization.