While agentic AI is still an emerging technology, it’s gaining traction quickly. We’re already seeing a wide variety of use cases, including: Software engineering tools like GitHub Copilot Coding Agent that automates planning, coding and validation, accelerating development pipelines Business process automation solutions like Salesforce Agentforce to automate tasks and handle complex scenarios across sales, marketing and operations Customer support services like Klarna’s AI customer service assistant, resolving issues like refunds in under two minutes In fact, customer service agents are familiar to many consumers already. “By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading…

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