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A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Profile Summary:

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

Work Orders

· Supports moderate security installations/de-installations.
· Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination.
· Supports tracking of customer security ticketing orders, including: reporting requirements and audit requests.
· Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders.
· Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary. 

Incident Management

· Responds to moderately difficult on-site security incidents and events, including moderate security failures, problems and delays.
· Assists with reporting and root cause analysis relating to moderately difficult security incidents.
· Has substantial understanding of the security incident decision matrix and properly reports security incident declarations with the Equinix Operations Center (EOC); works with stakeholders for potential Internal Incident Report (IIR)/Post Incident Report (PIR) response.
 

Facility / Infrastructure Maintenance

· Supports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures.
· Supports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates.
 · Participate in moderate customer-facing support requests, including: negotiated audits, security custom orders and cage build initiation.
· Coordinates asset inventory for security IP address management, including: tracking and distributing IP addresses for security equipment. 

Vendor Management

· Supports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requests.
· Coordinates with the site management team to interface with third party auditors to support fulfilling internal and external auditory requirements.

Site Administration

· Has substantial understanding of security processes and procedures and quality control initiatives to ensure they are followed and adhered to.
· Analyzes and maintains security drawings and site-specific supporting documentation.

Collaboration

· Provides assistance to security stakeholders during moderately difficult maintenance activities.
· Communicates with stakeholders to properly coordinate security installations impacting facility infrastructures.
· Partners with security teams to implement and validate system upgrades and provide recommendations.
· Supports cross-functional teams on new builds and expansions.

Typical Degree & Years of Experience

· Typically requires a high school diploma and 2-4 years of equivalent work experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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