Job Summary

Works with product, architecture, network engineering, operations, and software engineering teams to design, build, and evolve network-centric software platforms that support customer-facing and internal services. Acts as a senior technical contributor and mentor, ensuring networking principles are embedded into software design, automation, and operational workflows.

Responsibilities

Requirements Analysis & Product Collaboration

• Analyze, interpret, and review functional and non-functional requirements for customer-facing and internal platforms

• Partner with Business Analysts, Product Managers, and Operations teams to understand business workflows, operational pain points, and system dependencies

• Translate business and operational requirements into scalable, maintainable technical designs

Networking Domain Ownership

• Serve as a technical owner for network-centric platforms and services, ensuring software designs align with networking fundamentals and service behavior

• Apply strong understanding of networking concepts (e.g., TCP/IP, routing, switching, DNS, latency, traffic flows) in system design and troubleshooting

• Analyze network telemetry, logs, and events to inform platform improvements and automation opportunities

• Partner closely with Network Engineering teams to translate network behavior into scalable software and operational solutions

Software Architecture & System Design

• Contribute to and influence architectural reviews for platform and service-level designs

• Design network-centric, distributed systems with a strong focus on scalability, reliability, and operational supportability

• Collaborate closely with architecture and networking teams to validate designs and deployment approaches

• Identify opportunities to simplify architectures and reduce operational complexity

Feature & Module Design

• Lead the design and implementation of complex features and multi-module systems

• Define design patterns, integration approaches, and technical standards for the team

• Provide technical guidance and decision-making support across projects and initiatives

Development & Engineering Excellence

• Develop high-quality, production-grade code and scripts across backend services and platforms

• Perform cross-system and cross-technology integrations

• Lead and participate in peer design and code reviews to ensure quality, security, and maintainability

• Drive adherence to standard coding, documentation, and engineering best practices

Testing & Quality Engineering

• Design and implement unit, integration, and system-level tests

• Diagnose, troubleshoot, and resolve defects across development and production environments

• Define testing strategies aligned with system criticality and operational risk

• Evaluate and recommend testing frameworks and tooling improvements

DevOps & Release Management

• Define and evolve deployment, release, and rollback strategies

• Plan and coordinate environment setup and cross-functional dependencies

• Document and maintain software configuration and release management practices

• Partner with DevOps and SRE teams to improve deployment reliability and observability

Software Reliability & Support Engineering

• Maintain a comprehensive inventory of production applications, services, and system flows

• Develop and enhance runbooks, support documentation, and operational knowledge assets

• Troubleshoot application and platform issues using logs, metrics, telemetry, and diagnostic tools

• Identify recurring operational issues and drive long-term corrective solutions

Operational Intelligence & Automation

• Design and implement automation frameworks to reduce manual operational tasks and support workflows

• Build data-driven and rule-based systems to assist with troubleshooting, diagnosis, and resolution

• Analyze operational, application, and network data to identify efficiency and reliability improvements

• Embed intelligent automation into existing platforms in partnership with architecture and operations teams

Cross-Team Collaboration & Technical Leadership

• Act as a technical advisor to engineering, product, operations, and support teams

• Influence technical direction beyond immediate project scope through collaboration and mentorship

• Mentor junior and mid-level engineers and support skill development across the team

• Communicate complex technical concepts clearly to diverse audiences

Technical Planning & Delivery

• Provide level-of-effort (LOE) estimates and technical input for planning and prioritization

• Partner with Technical Project Managers and Product teams to define milestones and delivery plans

• Provide regular status updates and proactively surface risks and dependencies

Innovation & Continuous Improvement

• Research and evaluate emerging technologies related to automation, analytics, and AI-assisted software development

• Assess applicability of new tools and patterns to networking, operations, and customer support platforms

• Drive continuous improvement initiatives that enhance system reliability, efficiency, and support effectiveness

Qualifications

• 5+ years of experience in software engineering or related technical roles

• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience

• Strong understanding of networking fundamentals and networked systems

• Experience building or supporting software platforms for network-based products or services

• Ability to work with network, application, and operational telemetry data

Preferred / Nice to Have

• Exposure to AI-assisted development or operational tooling, including use of large language models or analytics platforms to improve developer productivity, troubleshooting, or operational workflows

• Experience applying data-driven or heuristic-based approaches to automate diagnosis, decision support, or repetitive operational tasks