Customer Project Manager 2
Customer Project Manager 2
- JR-157481
- 杂交种
- Singapore
- General Management
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Job Summary
The Customer Project Manager (CPM) is an entry to mid-level position in the Customer Success Organisation. A CPM is responsible to manage customer migration projects from planning, executing, monitoring, controlling till closure. A CPM manages multiple concurrent projects of varying complexity. A CPM collaborates with Customer(s) and all relevant internal stakeholders to ensure projects are delivered according to customer needs. As a CPM, you will be self-motivated, excellent in communicating with various stakeholders, highly organized, a trusted partner to customer, results driven and unwavering mindset to have customer at the center of everything you do without compromising the company guidelines.
This is an ideal opportunity for candidates with 2–7 years of experience who are looking to grow their project management capabilities in a customer‑facing, technical environment.
Responsibilities
Coordinate, scope and track project activities, milestones, and dependencies to ensure timely completion and adherence to project timelines
Managing relevant works on systems to facilitate necessary activities for migration, and project manage deployment and facilitate effective project implementation and delivery to ensure customer satisfaction
Manages customer migrations, working cross functionally to deliver services in the agreed upon timeframe and according to customer expectations
Informing project status, scheduling and key issues to customers and management on regular basis
Responsible for independently owning and resolving a wide range of standard customer requests including migrations and deployment
Responsible for owning and resolving non-standard customer requests and account issues which may require Lead guidance
Responsible for customer satisfaction measured via customer surveys and other methodology
Responsible for owning and resolving tasks assigned by the Lead in support of accounts or projects associated with other team member’s portfolio of projects
Professionally interacts with customers, building strong relationships
Conducts all customer meetings related to customer projects
Participates in departmental projects, prioritizing and completing assigned activities as they are related to projects
Develops and builds strong relationships with Sales, Operations and other cross functional teams
Assist and support continuing process and system enhancements
Manages quote and order management for the migrating interconnections
Qualifications
Education & Experience
Bachelor’s degree or equivalent practical experience
2–7 years of relevant experience in a customer‑facing, project coordination, or operations role
Experience in a technical or infrastructure‑related industry preferred (IT, telecommunications, cloud, or data centers)
Exposure to project management concepts or hands‑on project coordination experience preferred
Proficiency in MS Word, Excel (including basic pivot tables), and PowerPoint required
Experience with CRM or order management systems (e.g., Salesforce, Siebel) is a plus
Strong written and verbal business English communication skills
Knowledge, Skills, and Competencies
Strong organizational and time‑management skills with the ability to manage multiple priorities
Clear, professional communication skills when working with customers and internal teams
Detail‑oriented with a focus on quality and follow‑through
Customer‑centric mindset with a desire to deliver positive outcomes
Ability to learn and adapt quickly in a fast‑paced, evolving environment
Analytical and problem‑solving skills, with willingness to escalate when needed
Basic knowledge or strong interest in networking, hosting, or data center concepts
Team‑oriented mindset, comfortable working with guidance and collaboration
Note: This Job Description is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing organizational needs.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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