
Senior Data Centre Technician (m/w/d) - T5/FR13
Senior Data Centre Technician (m/w/d) - T5/FR13
- JR-150772
- Frankfurt am Main
- Operations
- Full time
- Yes
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Why Join Us?
At Equinix, we understand that many applicants may hesitate to apply unless they meet every requirement. We value diverse experiences and backgrounds, and if you are excited about this role and believe it presents a challenge, we encourage you to apply regardless of any reservations.
Job Summary
As a Level 5 Senior Customer Operations Data Center Technician, you will take on a leadership role in managing work order requests, ensuring meticulous documentation, and overseeing complex orders. Your responsibilities will include leading the installation of customer equipment, mentoring junior technicians, and managing cross-connect projects. You will conduct advanced testing and troubleshooting, support operations and security teams, and drive customer satisfaction initiatives. This position also involves managing deployment expectations and providing on-site support while leading projects and initiatives. Join our exceptional team in FR13, Frankfurt! We are expanding!
Key Responsibilities:
- Lead the management and prompt response to work order requests, collaborating on complex orders while ensuring comprehensive documentation in the ticketing system.
- Oversee the installation of customer equipment, including rack and stack operations, ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks, while mentoring junior staff.
- Manage standard cross-connect work orders, including installation, terminations, and modifications, ensuring adherence to best practices.
- Conduct advanced testing and installations, assist with Layer 1 cross-connect certification testing, and perform semi-routine testing as directed, providing guidance to team members.
- Collaborate with operations and security teams to ensure seamless operations and address any issues proactively.
- Drive customer satisfaction by ensuring compliance with order execution requirements, delivering exceptional customer service, managing time expectations for new deployments, and providing on-site support through access and escorting services.
Requirements:
- Educational Background: Completed training in IT or Telecommunications Engineering.
- Language Skills: Proficiency in German and English.
- Experience: Extensive work experience in the IT field, with hands-on experience in hardware maintenance and installation, as well as proficiency in ticketing systems. Prior Data Centre Experience is a must.
- Customer Service: Strong customer and service orientation with a proven track record of exceeding customer expectations.
- Technical Skills: Excellent computer skills and a deep understanding of data center operations.
What We Offer:
- An unlimited employment contract.
- 30 days of vacation per year.
- Compensation for overtime or time off in lieu.
- Company pension contributions and retirement benefits.
- Subsidy for public transportation and lunch.
- Job bike program.
- Partial coverage of gym or sports club membership fees.
- Company stock program.
- Participation in sports events and company activities.
- Provision of work clothing.
- A collaborative work environment with great colleagues and a corporate culture that encourages energy and initiative.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer)
View additional Equal Employment Opportunity information here.
Inscrever-se já
Agora você está sendo redirecionado para o site do aplicativo
Conhece alguém que seria ideal para este trabalho? Mantenha essa pessoa informada aqui!
Preencha seus dados
Obrigada
As pessoas também viram
アカウントエグゼクティブ, サービスプロバイダー (東京)/ Account Executive, Service Provider (Tokyo)
Regular 13 - Specialist Masashi Toyoda (豊田 将志) Sales JR-151051 Minato-ku Tokyo Japan Minato-ku Field Sales Sales Full timeData Center Customer Operations II
Regular 01 - Base Fukuyo Tai (田井 芙久代 - タイ フクヨ) Operations JR-150186 Shinagawa-ku Tokyo Japan Shinagawa-ku IBX Customer Operations Operations Full timeData Center Customer Operations Engineer II Osaka - カスタマーオペレーションズエンジニア2 (大阪)
Regular 02 - Developing Fukuyo Tai (田井 芙久代 - タイ フクヨ) Operations JR-151260 Chuo-ku Osaka Japan Chuo-ku IBX Customer Operations Operations Full timeEstagiário de Finanças (Híbrido)
Intern 00 - Temp Leticia Oka Interns and Apprentices Seg a Sexta - Das 09:00 às 16:00 com 1h de Refeição - Estagiário JR-151354 São Paulo. Sao Paulo São Paulo Brazil São Paulo. Sao Paulo Intern Interns and Apprentices Part timeReporting and Analytics Manager
Regular 14 - Expert Emily Pantrey Data Science, Reporting and Analytics JR-151445 Toronto Ontario Canada Toronto Reporting and Analytics Data Science, Reporting and Analytics Full timeServiceNow Developer
Regular 13 - Specialist Akshatha K S Product JR-151047 Bengaluru Karnataka India Bengaluru Software Development Engineer Product Full timeInscrever-se já
Agora você está sendo redirecionado para o site do aplicativo