Skip Navigation or Skip to Content
Conversation, Person, People, Computer Keyboard, Adult, Male, Man, Monitor, Face, Head

    Senior Data Centre Technician (m/w/d) - T5/FR13

    • JR-150772
    • 现场
    • Frankfurt am Main
    • Operations
    • Full time

    Who are we?

    Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

     

    Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

    Why Join Us?

    At Equinix, we understand that many applicants may hesitate to apply unless they meet every requirement. We value diverse experiences and backgrounds, and if you are excited about this role and believe it presents a challenge, we encourage you to apply regardless of any reservations.

    Job Summary

    As a Level 5 Senior Customer Operations Data Center Technician, you will take on a leadership role in managing work order requests, ensuring meticulous documentation, and overseeing complex orders. Your responsibilities will include leading the installation of customer equipment, mentoring junior technicians, and managing cross-connect projects. You will conduct advanced testing and troubleshooting, support operations and security teams, and drive customer satisfaction initiatives. This position also involves managing deployment expectations and providing on-site support while leading projects and initiatives. Join our exceptional team in FR13, Frankfurt! We are expanding!

    Key Responsibilities:

    • Lead the management and prompt response to work order requests, collaborating on complex orders while ensuring comprehensive documentation in the ticketing system.
    • Oversee the installation of customer equipment, including rack and stack operations, ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks, while mentoring junior staff.
    • Manage standard cross-connect work orders, including installation, terminations, and modifications, ensuring adherence to best practices.
    • Conduct advanced testing and installations, assist with Layer 1 cross-connect certification testing, and perform semi-routine testing as directed, providing guidance to team members.
    • Collaborate with operations and security teams to ensure seamless operations and address any issues proactively.
    • Drive customer satisfaction by ensuring compliance with order execution requirements, delivering exceptional customer service, managing time expectations for new deployments, and providing on-site support through access and escorting services.

    Requirements: 

    • Educational Background: Completed training in IT or Telecommunications Engineering.
    • Language Skills: Proficiency in German and English.
    • Experience: Extensive work experience in the IT field, with hands-on experience in hardware maintenance and installation, as well as proficiency in ticketing systems. Prior Data Centre Experience is a must.
    • Customer Service: Strong customer and service orientation with a proven track record of exceeding customer expectations.
    • Technical Skills: Excellent computer skills and a deep understanding of data center operations.

    What We Offer:

    • An unlimited employment contract.
    • 30 days of vacation per year.
    • Compensation for overtime or time off in lieu.
    • Company pension contributions and retirement benefits.
    • Subsidy for public transportation and lunch.
    • Job bike program.
    • Partial coverage of gym or sports club membership fees.
    • Company stock program.
    • Participation in sports events and company activities.
    • Provision of work clothing.
    • A collaborative work environment with great colleagues and a corporate culture that encourages energy and initiative.

    Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

    Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

    立即申请

    提醒我这样的工作

    不是你?

    我们已通过电子邮件向您发送验证码以验证您的身份。如果您没有在收件箱中收到电子邮件,请检查您的垃圾邮件/垃圾文件夹。

    您现在被重定向到应用程序网站

    是否认识任何可能适合此职位的人才? 在这里告知他们!

    填写您的详细信息 

    不是你?

    我们已通过电子邮件向您发送验证码以验证您的身份。如果您没有在收件箱中收到电子邮件,请检查您的垃圾邮件/垃圾文件夹。

    谢谢

    同时查看的内容

    Entry Level Sales(Opportunity Development Representative SDR/BDR)

    Regular 03 - Career Judalyn Arthoro Sales JR-150756 Tampa Florida United States Tampa Opportunity Development Sales Full time S4
    Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

    Product Marketing Senior Manager

    Regular 15 - Scholar Katie Perretto Marketing JR-150921 Toronto. Redwood City. Washington. Tampa. New York. Carrollton. Seattle Ontario. California. District of Columbia. Florida. New York. Texas. Washington Canada. United States Toronto. Redwood City. Washington. Tampa. New York. Carrollton. Seattle Product Marketing Marketing Full time B5
    Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

    Data Center Logistics III

    Regular 03 - Career Mechelle Clayton Operations JR-150855 Culpeper Virginia United States Culpeper IBX Logistics Operations Full time S4
    Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

    Staff Engineer, Product Software

    Regular 13 - Specialist Matt Wolford Product JR-150810 Remote United States Remote Product Software Architecture and Engineering Product Full time T3
    Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

    Account Executive Senior

    Regular 13 - Specialist Willian Rodrigo Sales Seg a Sexta - Das 09:00 às 18:00 com 1h de Refeição JR-150923 Sao Paulo São Paulo Brazil Sao Paulo Mid-Market Sales Sales Full time B3
    Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

    Data Center Critical Facilities IV

    Regular 03 - Career Martyna Miłosz Operations JR-150722 Warsaw Poland Warsaw IBX Critical Facilities Operations Full time O4
    Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

    立即申请

    提醒我这样的工作

    不是你?

    我们已通过电子邮件向您发送验证码以验证您的身份。如果您没有在收件箱中收到电子邮件,请检查您的垃圾邮件/垃圾文件夹。

    您现在被重定向到应用程序网站