Skip Navigation or Skip to Content
Conversation, Person, People, Computer Keyboard, Adult, Male, Man, Monitor, Face, Head

Manager, Data Center Customer Operations

  • JR-149912
  • On Site
  • Frankfurt
  • Operations
  • Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary 

Leads the team of Managers for the data center customer operations team. Establishes operational objectives, policies, procedures, and work plans and delegates assignments to subordinates. Develops, modifies, and executes company policies that affect immediate operations and may also have company-wide effects. Accountable for department budget which may be broad and have a far-reaching impact on the business segment. 

Responsibilities 

  • Provides management and direction across the team, and ensures the team's growth is in alignment with business needs 

  • Sets functional and development objectives for team members 

  • Ensures and develops further needed Stakeholder Management 

  • Creates and drives stakeholder communications and manages any issues 

  • Responsible to achieve the highest customer satisfaction 

Communications 

  • Is responsible for overseeing a team who has multiple and broad communication responsibilities 

  • In tune with executive communication needs 

  • Challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content 

Risk Management 

  • Acts as escalation point within the team

  • Challenges the team to ensure lateral thinking and information are fully analyzed to achieve resolution 

  • Where necessary may refer and raise outside of the immediate team 

Resource Management (people, finances etc.) 

  • Partners with leadership to set KPI's and metrics

  • Accountable for resource planning management (people, finances, vendor bids, etc.) across the project teams

  • Leads experienced level professionals and/or may be responsible for subordinate managers

  • Develops team to work safely, effectively and with high regard to human error avoidance 

  • Handles personnel details including salaries, positioning, hire/fire, reviews, mentor, and development

  • Leads in project management and incident resolution

Leadership Characteristics of The Role 

  • 2+ years of team management experience

  • Previous experience working within a matrix type of organization/global environment

  • Demonstrates and instills the Equinix culture and values

  • Establishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates. Develops, modifies and implements company policies that affect immediate operations and may also have company-wide effects. Accountable for department budget which may be broad and have a far-reaching impact on the business segment

Qualifications 

Knowledge And Experience 

  • Track record of influencing and collaborating with senior business leaders

  • Strong Management background

  • Full mastery of standardized tools and practices

  • Extensive knowledge of the processes and systems that underpin the data center business and more specifically the Equinix way to operate

  • Previous experience with Operations/site management

  • Previous experience with Vendor Cost Management & Costing Support

  • Fluent in German and English Language 

Skills And Attributes 

  • Exhibit overall strong business acumen

  • Knows how to organize resources to effectively managed concurrent requests from an array of customers (internal and external) 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Inscrever-se já

Alerte-me sobre trabalhos como este

Você não?

Enviamos um código por e-mail para verificar sua identidade. Por favor, verifique sua pasta de spam/lixo se você não receber o e-mail em sua caixa de entrada.

Agora você está sendo redirecionado para o site do aplicativo

Conhece alguém que seria ideal para este trabalho? Mantenha essa pessoa informada aqui!

Preencha seus dados 

Você não?

Enviamos um código por e-mail para verificar sua identidade. Por favor, verifique sua pasta de spam/lixo se você não receber o e-mail em sua caixa de entrada.

Obrigada

As pessoas também viram

Senior Global Account Executive

Fixed Term 14 - Expert Renjith Thampan Sales JR-150806 Amsterdam Netherlands Amsterdam Global Account Management Sales Full time B4
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Design Delivery Manager

Regular 14 - Expert Patrick Wong Operations JR-151032 Minato-ku Tokyo Japan Minato-ku Design Delivery Operations Full time T4
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

ネットワーク & クラウド エンジニア スペシャリスト(東京)/ Network & Cloud Engineer Specialist (Tokyo)

Regular 13 - Specialist Masashi Toyoda (豊田 将志) Managed Services JR-150792 Shinagawa-ku Tokyo Japan Shinagawa-ku Japan Managed & Technology Services Engineering - Infrastructure Managed Services Full time T3
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Data Center Critical Facilities Apprentice (m/w/d)

Apprentice 00 - Temp Manuela Stemper Operations No JR-150993 Frankfurt Hesse Germany Frankfurt IBX Customer Operations Operations Full time O1
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Data Center Critical Facilities Apprentice

Apprentice 00 - Temp Manuela Stemper Operations No JR-150996 Frankfurt Hesse Germany Frankfurt IBX Customer Operations Operations Full time O1
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Data Center Critical Facilities Apprentice

Apprentice 00 - Temp Manuela Stemper Operations No JR-150995 Frankfurt Hesse Germany Frankfurt IBX Customer Operations Operations Full time O1
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Inscrever-se já

Alerte-me sobre trabalhos como este

Você não?

Enviamos um código por e-mail para verificar sua identidade. Por favor, verifique sua pasta de spam/lixo se você não receber o e-mail em sua caixa de entrada.

Agora você está sendo redirecionado para o site do aplicativo