
Manager, Data Center Customer Operations
Manager, Data Center Customer Operations
- JR-149912
- Sur site
- Frankfurt
- Operations
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Leads the team of Managers for the data center customer operations team. Establishes operational objectives, policies, procedures, and work plans and delegates assignments to subordinates. Develops, modifies, and executes company policies that affect immediate operations and may also have company-wide effects. Accountable for department budget which may be broad and have a far-reaching impact on the business segment.
Responsibilities
Provides management and direction across the team, and ensures the team's growth is in alignment with business needs
Sets functional and development objectives for team members
Ensures and develops further needed Stakeholder Management
Creates and drives stakeholder communications and manages any issues
Responsible to achieve the highest customer satisfaction
Communications
Is responsible for overseeing a team who has multiple and broad communication responsibilities
In tune with executive communication needs
Challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content
Risk Management
Acts as escalation point within the team
Challenges the team to ensure lateral thinking and information are fully analyzed to achieve resolution
Where necessary may refer and raise outside of the immediate team
Resource Management (people, finances etc.)
Partners with leadership to set KPI's and metrics
Accountable for resource planning management (people, finances, vendor bids, etc.) across the project teams
Leads experienced level professionals and/or may be responsible for subordinate managers
Develops team to work safely, effectively and with high regard to human error avoidance
Handles personnel details including salaries, positioning, hire/fire, reviews, mentor, and development
Leads in project management and incident resolution
Leadership Characteristics of The Role
2+ years of team management experience
Previous experience working within a matrix type of organization/global environment
Demonstrates and instills the Equinix culture and values
Establishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates. Develops, modifies and implements company policies that affect immediate operations and may also have company-wide effects. Accountable for department budget which may be broad and have a far-reaching impact on the business segment
Qualifications
Knowledge And Experience
Track record of influencing and collaborating with senior business leaders
Strong Management background
Full mastery of standardized tools and practices
Extensive knowledge of the processes and systems that underpin the data center business and more specifically the Equinix way to operate
Previous experience with Operations/site management
Previous experience with Vendor Cost Management & Costing Support
Fluent in German and English Language
Skills And Attributes
Exhibit overall strong business acumen
Knows how to organize resources to effectively managed concurrent requests from an array of customers (internal and external)
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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