As a Customer Project Manager (CPM), you will lead simple to complex projects across multiple functional groups and manage stakeholders' needs.  Serving as the primary customer point of contact, you will exhibit proactivity, clear communication, and collaboration to deliver exceptional results. Your attention to details, ability to anticipate challenges and manage cross-functional stakeholders will ensure seamless project execution with minimal downtime and on- time delivery. 

Key Focus Areas & Responsibilities 

1. Proactive Project Planning & Delivery 

• Collaborative Planning: Work with Operations, Field Engineering, IT, Account Managers, and Service Fulfilment teams to create clear project plans.  

• Results-Driven Execution: Lead end-to-end delivery of multi-site, cross-functional customer migration of live interconnections and deployment of services in the agreed-upon timeframe and according to customer expectations. and business-day response metric on customer communications. 

• Resource Accountability: Develop and track resources, manage plan changes, and address internal stakeholder concerns or support issues with leadership support. 

2. Stakeholder Engagement & Communication 

• Relationship Building: Foster strong connections with regional/global stakeholders, including the Operations Team, Customer Success Managers (as needed), by anticipating needs and seeking feedback. 

• Clear Communication: Deliver articulate, audience-tailored messages using consistent tools/templates, requiring minimal revisions, and agree on communication cadences. 

• Customer Advocacy: Communicate detailed project plans and milestones to customers, resolving issues independently to ensure satisfaction while leveraging Equinix product/process knowledge. 

3. Risk Mitigation & Issue Resolution 

• Risk Anticipation: Identify risks early, assess their impact based on project complexity, and implement proactive mitigation plans to minimize disruptions, especially during Live Interconnection changes. 

• Proactive Problem-Solving: Escalate only complex stakeholder or executive-level issues, holding internal teams accountable for commitments to maintain project momentum. 

Qualifications 

• Experience: 5+ years in customer-facing project management within Data Center or Telecommunications industries. 

• Education: Diploma or Bachelor’s Degree preferred. 

• Certifications: PMP or Prince2 Practitioner preferred. 

• Technical Skills: Proficiency in Smartsheet, SharePoint (UI & Knowledge Base management); Siebel experience desirable. 

• Language: Bilingual in Mandarin and/or Japanese preferred. 

• Attributes: Self-starter, independent, team player, proactive, articulate communicator.