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Job Summary

We’re looking for a Senior Software Engineer, ServiceNow to join our team. This role will be responsible for designing, building, and supporting scalable Strategic Portfolio Management (SPM) and Integrated Risk Management (IRM/GRC) solutions on the ServiceNow platform. You will work closely with Risk, Compliance, Audit, PMO, and IT leadership teams to deliver high-impact automation and visibility across governance and portfolio execution.

Responsibilities

Design & Development

• Design, configure and develop ServiceNow solutions with a strong emphasis on: Strategic Portfolio Management (Demand, Project, Resource, Financial, Portfolio), Integrated Risk Management (Risk, Policy & Compliance, Audit, BCM) using ServiceNow best practices

Platform Enhancements

• Drive continuous improvements across IRM and SPM applications to support enterprise risk posture, regulatory compliance, portfolio transparency, and investment governance

Solution Architecture

• Serve as the lead solution architect for ServiceNow SPM and IRM, owning end-to-end technical design, Define and govern data models, workflows, security standards across SPM and IRM. Drive platform scalability, performance and technical roadmap

Workflow & Automation

• Build and optimize workflows using Business Rules, Flow Designer, Script Includes, IntegrationHub, and custom applications to automate risk, audit, and portfolio processes

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Integrations

• Design and support integrations with enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub

Governance & Standards

• Ensure all solutions comply with platform governance, security controls, performance standards, and release management protocols

Incident, Problem & Change Support

• Act as an advanced escalation point (L3) for complex IRM and SPM issues, perform root cause analysis, and support production stability through the SDLC

Upgrades & Health Checks

• Support and lead ServiceNow upgrades, patches, and platform health checks to ensure long-term stability and scalability

Stakeholder Engagement & Communication

• Lead technical discussions, solution walkthroughs, demos, and workshops with PMO, GRC, Audit, Security, and leadership teams

Mentorship & Technical Leadership

• Review code, mentor junior developers, enforce standards, and promote platform engineering best practices

Documentation

• Maintain accurate technical documentation including design specs, data models, integrations, and operational support artifacts

Problem Solving & Critical Thinking

• Evaluate not only how to automate, but what should be automated to improve governance, reduce manual effort, and increase transparency

Qualifications

• 7+ years of hands-on ServiceNow development experience

• Direct, deep experience implementing and supporting: ServiceNow Strategic Portfolio Management (SPM); ServiceNow Integrated Risk Management (IRM / GRC)

• ServiceNow CIS – SPM (Required)

• ServiceNow CIS – IRM (Preferred)

• Experience working in regulated environments (SOX, ISO, SOC, PCI, or similar)

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

• Excellent communication skills with the ability to work across technical and business teams

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow CIS (SPM & IRM)

• Experience with: Performance Analytics & Executive Dashboards, Service Portal / UI Builder, Agile, SAFe, or hybrid delivery models

• Cross-domain platform experience with: ITSM, ITOM, ITAM, SecOps, CMDB

• Experience working in global delivery models with distributed teams

• Prior experience modernizing or scaling enterprise GRC/SPM landscapes

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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