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Job Summary

We are looking for a dynamic Senior HR Services Associate - Offers and Onboarding to join us in our Toronto or Dallas offices. Our HR Services (HRS) team provides employee experience focused, responsive and consistent HR services to managers, employees and partners. HRS operates as the first point of contact for all HR-related questions and supports employee life-cycle activities, programs and policies.
 
Responsibilities 

• You will provide day-to-day global support to employee and manager populations on a vast array of HR-related inquiries and cases

• You will take ownership of inquiries ensuring accurate, prompt and consistent resolution or redistribution by following established channels and exceeding expectations of a positive employee experience

• You will provide continuous status updates, guidance and information to all levels of employees, key functional partners and peers within the HR function to ensure case resolution

• You will deliver a positive, professional, customer orientated experience with follow-through, attention to detail and resourcefulness

• You will be a Subject Matter Expert for HR processes, policies and tools

• You will maintain superior knowledge of HRS resources, business processes and standard operating procedures

• You will manage Global HR data in Workday, including support of electronic files, reporting and audit activities, ensuring data integrity, confidentiality and Sarbanes Oxley compliance

• You will collaborate with other global and regional HRS teams for alignment and knowledge sharing

• You will team with HR Business Partners and Advisors to support complex or sensitive cases

• You will partner with other internal departments such as HRIS, Payroll, Finance, IT, Security, Benefits and Stock Services to ensure data accuracy and drive employee experience through continuous improvement

• You will support the ongoing development and improvements of employee and manger resources to provide self-service opportunities

• You will educate customers on HR resources available to them and encourage the use self-service tools such as the HR Portal, Workday Manager Self-Service and other systems as appropriate

• You will participate in new initiative testing, launch and on-going support activities

• You will see opportunities for continuous improvement of internal processes, training, and collaboration with partners

• You will identify, track and communicate program trends to HRS manager for assessment

• You will perform other duties or projects as assigned

Qualifications

• 2-3 years of HR experience, preferably in various HR disciplines

• At least 1 year of experience preferred in a HR Shared Services/centralized customer service environment

• Bilingual (Spanish/French/Portuguese) is a plus

• Proficiency in Workday or comparable Human Capital Management system

• Case management technology (ServiceNow) experience preferred

• Proficiency in MS Office (Outlook/Word/Excel/PowerPoint) required

• Excellent verbal, written and interpersonal communication skills required

• Comfort communicating with and supporting employees at all levels of the organization

• Ability to work effectively in high-pressure situations and maintain confidential and highly sensitive information

• Proficiency in balancing numerous tasks and priorities while meeting deadlines/SLAs is required

• Consistent ability to exercise strong time-management and organization skills, self-direction, resourcefulness, prioritization and attention to detail with encompassment of company culture and core values

• Strong drive for problem solving with passion for supporting customer needs

• Proven ability working well within global and virtual teams in a reciprocal, flexible environment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.