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Job Summary

As a part of the Global Legal Operations and Strategic Services (GLOSS) team, the CLM Administrator will be responsible for working with various stakeholders across the Legal department on projects and administrative maintenance/support of Legal tools, data and systems. The Administrator will work in a support capacity on projects from design through delivery and subsequent user support for legal technology. The GLOSS team is leading technology projects that drive digital transformation across the Legal practice areas, from enhancing current systems and supporting system integrations to developing business requirements and standard processes for new system deployments. The successful candidate will need to juggle responsibilities to support various projects with a wide range of complexities and assist with the development, maintenance and improvement of Legal Operations data, processes and systems.

In addition to project and system support, the Administrator will own data and analytics-related work in the Equinix Contract Lifecycle Management (CLM) systems to ensure the data is accurate and trusted. The successful candidate will partner with legal subject matter experts, IT partners, and cross-functional counterparts to maintain data standards, gather appropriate alignment, and follow documented processes to ensure data fields and results are accurately updated. Additionally, the Administrator will partner with the Data & Analytics team to provide and capture insights to drive process discussions and system updates to deliver meaningful results for the internal customers.

Responsibilities

• Diagnoses and resolves system failures and malfunctions using standard practices and procedures

• Liaises with IT for resolution of standard systems failures and user setting issues

• Maintains, reviews, audits, and modifies data, records and templates

• Proposes improvements, policies, procedures and processes with respect to data and records

• Ensures compliance with data and records policies, procedures and processes

• Sets up appropriate user roles and security settings within existing and future systems

• Maintains, prepares and configures contracts-related content to be used within the contracts systems

• Project management of Legal technology projects, ensuring that projects are delivered on-time, within scope and within budget

• Independently conduct internal/external research to completion of basic and complex requests

• Understand business needs and objectives for the Legal department

• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Lead the implementation, deployment and further development of Legal Technology systems

• Gather, document, and analyze business requirements and partner with IT, cross-functional stakeholders and external service providers to recommend practical, innovative solutions

• Create and maintain documentation related to developing and modifying business processes and related systems

• Support the development of project business cases, including ROI calculation and benefit realization plans

• Work closely with business partners to understand processes, gaps, goals, and improvement opportunities

• Analyze, provide recommendations and document existing and future state business processes

• Conduct and coordinate user acceptance testing

• Lead cross functional process management discussions

• Translate business challenges into systems (single or cross functional) requirements design

• Gather metrics and generate routine reports that measure adoption of processes and tools

• Partner with Data & Analytics teams to develop meaningful usage reports or communicate the need for raw data to develop customized reports

• Develop and generate reports to final users with data analysis and suggestions

• Lead the development of customized training materials strategically

• Provide trainings as required on various functions, processes or technologies

• Draft, support and/or provide inputs to deliver information relevant to the audience and project needs using the proper language and proper tools

• Provide recommendations on promoting awareness and increase user adoption of tools

• Use a variety of problem-solving skills to resolve issues with internal teams and stakeholders

Qualifications

• 5+ years completing similar tasks to those above, and within a Legal or IT environment, preferred 

• Bachelor's degree or related experience required

• 3+ years of experience with Agiloft CLM technology and processes are required. Experience with other Legal technologies (CLM) is preferred

• Project Management qualifications preferred

• Ability to identify and manage cross-team and cross-project dependencies

• Ability to anticipate and address issues early with strong customer focus

• Strong analytical skills, including business case acumen

• Ability to balance and prioritize multiple projects for various internal customers

• Strong interpersonal and communication skills required

• Ability to make decisions independently, knowing how and when to escalate issues

• Experience working directly with business teams and stakeholders

• Experience in Legal domain preferred, including but not limited to Contracts Management, Compliance, Privacy and Entity Management

• Knowledge of Project Management Technology, such as SharePoint, Smartsheet, Tableau, Box, Jira

• Advanced Microsoft Office knowledge

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.