Sales Support Associate
Sales Support Associate
- JR-144587
- Bangalore
- Sales
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.
Responsibilities
Pre-Sales Administration and Transactions Coordination
Coordinates all pre-sales activity for small- and medium-size customers
Collects complete and correct data upfront
Validates data for accuracy
Keeps systems up-to-date with customer information and legal documents
Manages cases according to regional Case Management guidelines
Oversees quote approval process
Assists with New Customer set up
Handles escalation between Sales Support and other internal groups
Operates in the optimized case load range
Works on small projects in addition to everyday role
Customer Engagement
Follows up with customer on required documents and missing information
Ensures Customer PO compliance
Follows up on orders
Assists with customer questions via email or phone
Assists with gathering preliminary QBR info
Complex Deal Support
Project manages single country, large, complex deals
Manages all changes and keeps the quote and documents up to date
Engages cross-functional teams to coordinate requirements against deadlines
Data Integrity
Handles Internal Service Tickets to resolve Credit and Billing issues
Executes Data corrections in Siebel based on fall out report
Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
Process and Policy adoption and reinforcement
Trains Sales reps on new tools, processes, and policies
Delivers refresher trainings to address knowledge gaps
Communicates process improvements and enhancements to Sales Team
Qualifications
1+ years experience preferred
Bachelor's degree preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer)
View additional Equal Employment Opportunity information here.
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