Who are we?

The Physical Security Enablement Technician is an on-site role responsible for maintaining the integrity, performance, and compliance of physical security systems across multiple data centers in the Calgary area. This position requires strong technical expertise in access control, video surveillance, and alarm systems, along with the ability to troubleshoot and resolve issues to ensure continuous system reliability. A solid understanding of physical security architecture, low-voltage cabling, and IP networking is essential.

Working both independently and collaboratively, the technician performs moderately complex tasks, supports incident response efforts, and ensures all security operations align with Equinix standards and regulatory requirements. The role also involves direct engagement with vendors, internal teams, and external auditors, contributing to the overall safety, security, and operational resilience of the IBX facilities in the region.

Responsibilities

Work Orders

• Supports moderate security installations/de-installations

• Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination

• Supports tracking of customer security ticketing orders, including reporting requirements and audit requests

• Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders

• Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary

• Prioritize repairs based on severity and customer impact

• Provide technical support for security-related issues at IBXs across Canada

Incident Management

• Responds to moderately difficult on-site security incidents and events, including moderate security failures, problems and delays

• Assists with reporting and root cause analysis relating to moderately difficult security incidents

• Has substantial understanding of the security incident decision matrix and properly reports security incident declarations with the Equinix Operations Center (EOC); works with stakeholders for potential Internal Incident Report (IIR)/Post Incident Report (PIR) response

Facility / Infrastructure Maintenance

• Supports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures

• Supports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates

•  Participate in moderate customer-facing support requests, including negotiated audits, security custom orders and cage build initiation

• Coordinates asset inventory for security IP address management, including tracking and distributing IP addresses for security equipment

• Performing system diagnostics, firmware upgrades, software updates and operating system updates

Vendor Management

• Supports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requests

• Coordinates with the site management team to interface with third party auditors to support fulfilling internal and external auditory requirements

Site Administration

• Has substantial understanding of security processes and procedures and quality control initiatives to ensure they are followed and adhered to

• Analyzes and maintains security drawings and site-specific supporting documentation

Collaboration

• Provides assistance to security stakeholders during moderately difficult maintenance activities

• Communicates with stakeholders to properly coordinate security installations impacting facility infrastructures

• Partners with security teams to implement and validate system upgrades and provide recommendations

• Supports cross-functional teams on new builds and expansions

Qualifications

• Typically requires a high school diploma

• 3-5 years of progressive work experience in security integration

Additional Qualifications

• CompTIA Security+ or Network+ Certification

• ASIS PSP Certification

• Certified in AMAG Access Control System

• Certified in CompleteView Video Management System

• Familiarity with IP networking, VLANs, and PoE for security device deployment

• Security project management experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.