This is the position into the Global Network Service Management Center department. NOC Service engineers (f/m/d) are responsible to operate, monitor and support Equinix network and server systems in EMEA region. Performs second level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive Full resolution working closely with the Global Site Reliability Engineering Team to ensure the best quality of service to our customers. 

Responsibilities: 

• Drive incidents to resolution, document, follow up and keep track on full resolution 

• Interface between customer and other supporting departments 

• Drive tools improvement and new features request 

• Reviews the metrics and identifies opportunities to improve the efficiency of the Edge Services with the Global Site Reliability Engineering departments 

• Monitor and review network performance, reliability and security 

• Troubleshooting of Network and Server and Service issues, Supporting NOC – Service Engineering team and Customers 

• Identify operational issues and suggest design alterations to address these issues 

• Working in a distributed Global Network operations support team 

• Schedule network maintenances and upgrades when appropriate 

• The role is in shift environment 7 days a week, day shifts only (10 hours shifts) 

• May perform other duties as assigned 

Qualifications: 

• Bachelor’s Degree in Computer Science, Computer Engineering or work related discipline 

• min. 2 proven years of experience in the field of networking and server engineering 

• Deep understanding Open Stack technology and Network Function Virtualization (NFV) from practical work experience 

• Knowledge of Linux (Red Hat, Ubuntu and KVM), Cisco (IOS, IOS XR and Nexus) 

• Network and Server monitoring skillset (Zabbix, Nagios, Selector AI) 

• Knowledge of packet-based networks, routing, redundancy and transport protocols (OSPF, BGP, MPLS, VRF and VXLAN) on several network vendor 

• Must be able to manage multiple tasks concurrently, work under pressure, and be able to produce under a mission critical environment 

• Fluent in English in speaking and writing is required 

• Flexibility, able to work people cross borders and functions 

• Team spirit 

• Great communicator 

• ITILv4 

Nice to have: 

• Clear understanding of Container technology’s (Docker) 

• Script programming languages (python, bash) 

• Automation mindset for server/network tasks 

• Security background configuring firewalls and IDS / IPS 

What we offer: 

• Full time job agreement: 10 hours shift in "follow the sun" support model including weekends 

• Hybrid workspace model 

• Modern office in the city centre 

• Employment in a stable company with an established position in the global but also at local market 

• Wide range of non-cash benefits such as private medical care in VIP options, MultiSport, Lunch Pass and more 

• Opportunity for professional development in the international environment by internal and external trainings