IBX Customer Operations II

Who are we?

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

• Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning

• Support Disaster Recovery drills and invocations

• Install and de-install of customer cross-connections

• Perform Smart Hands Services

• Perform Tape backup Services

• Incident handling, problem troubleshooting and escalation to upper tier

• Escort Telco engineers to provision or troubleshoot of circuits

• Supervise vendors for work within data center premises

• Maintain accurate records, document all problems, and prepare Reports

• Exhibit quality workmanship on all work

• Manage multiple concurrent interdisciplinary projects and ability to work in a team

• 24x7 shift duty and emergency scheduling of work is required

• May perform other duties as assigned

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Qualifications

• Technical Institute/University Graduate in Computer Science or related discipline

• Customer focus with good communications and interpersonal skills

• Able to perform 24x7 shift duty

• Good presentation skills and problem solving skills

• Discipline, self-initiative, self-motivate and willing to learn

• Fluent English speaking and writing

• Knowledge or experience in office applications, telecommunications equipment and technologies

• Certifications in IT industry (CCNA/CCIE/Juniper/Sun/etc.) an advantage

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.