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Job Summary
We are seeking a dynamic HR Services Senior Associate to be part of our Global HR Services (HRS) Team. The HRS team delivers responsive, employee-focused HR support, serving as the first point of contact for HR inquiries and managing employee life-cycle activities.

Responsibilities

• Provide global support for HR-related inquiries and cases, particularly for onboarding, ensuring accurate and timely resolutions.

• Maintain communication with employees and partners to facilitate case resolution.

• Deliver a professional, customer-oriented experience with attention to detail.

• Serve as a Subject Matter Expert on HR processes, policies, and tools.

• Manage HR data in Workday, ensuring data integrity and compliance.

• Collaborate with global HRS teams and departments to enhance employee experience.

• Support the development of self-service resources and educate employees on available tools.

• Participate in new initiatives and identify opportunities for process improvement.

• Track and communicate program trends to the HRS manager.

• Perform duties as assigned.

Qualifications

• 3+ years of HR experience, preferably in various HR disciplines.

• At least 1 year in a HR Shared Services or centralized customer service environment preferred.

• Bilingual (Spanish/French/Portuguese) is a plus as this role will support Global employees.

• Proficient in Workday or similar Human Capital Management systems; experience with ServiceNow preferred.

• Strong proficiency in MS Office (Outlook, Word, Excel, PowerPoint).

• Excellent communication skills and ability to support employees at all levels.

• Strong time-management, organization, and problem-solving skills.

• Experience working effectively in global and virtual teams.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.