Datacenter Technician III

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Installations

• Installs cages, cabinets, cable containments, cabinets and customer equipment
• Installs & modify Cold Aisle Containments to ensure optimal Airflow 

Cross Connects

• Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and test Data Center Link cross connects using Fluke

Ticket Management

• Determines work priorities from the ticket system queue (eg. Siebel) and ensures adherence to all commitment times

Testing/Troubleshooting

• Conducts carrier circuit testing

Documentation/Reporting

• Maintains detailed written records of all work activity

Facility Upkeep

• Support Facility Engineers by performing visual inspections while reporting and resolving issues

Projects

• Supports senior staff on large scale projects

Training

• Completes all assigned training in a timely manner. Equinix have an in-depth Training and development program designed to help new employees adjust to the workplace successfully, plus on-the-job-training, which helps new starters obtain the knowledge and skills they need to complete their tasks through a systematic training program

Customer Management

• Supports customer satisfaction through timely and precise order execution

Qualifications

Essential

• Well-versed in both written and spoken English language
• Basic Computer skills – MS Office
• Experience in customer service
• Previous experience in a technical role
• Works in a shift rotation that includes day / night shifts / weekends / holidays

Desirable

• Basic understanding of Swedish is a big plus (not a requirement)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.