Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Why Join Us?

Job Summary

Key Responsibilities:

• Promptly review and respond to work order requests.
• Collaborate on higher-level orders as needed.
• Maintain comprehensive documentation in the ticketing system.

• Rack and stack semi-routine customer equipment.
• Support routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks.

• Assist with standard cross-connect work orders, including installation, terminations, and modifications.

• Support basic testing and installations.
• Assist with Layer 1 cross-connect certification testing.
• Perform semi-routine testing as advised.

• Support operations and security teams as needed.

• Ensure customer satisfaction by adhering to order execution requirements.
• Provide exceptional customer service.
• Aid in managing time expectations for new deployments.
• Offer on-site support through access and escorting services.

Requirements

• Language Skills: Proficiency in German and English.
• Educational Background: Completed training in IT or Telecommunications Engineering.
• Experience: Work experience in the IT field, hands-on experience with Hardware maintenance and installation, ticketing systems
• Customer Service: High customer and service orientation.
• Technical Skills: Very good computer skills.

What We Offer

• An unlimited employment contract
• 30 days of vacation per year
• Compensation for overtime or time off in lieu
• Company pension contributions and retirement benefits
• Subsidy for the use of public transportation and lunch
• Job bike
• Partial coverage of gym or sports club membership fees
• Company stock program
• Sports events and company activities
• Work clothing
• Great colleagues and a corporate culture where it's fun to contribute energy and initiative