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Data Center Customer Operations Technician II

  • JR-152294
  • Frankfurt
  • Operations
  • Full time
  • Yes

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.


Responsibilities

Queue Management / Reporting

  • Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times

  • Involved in escalating and expediting higher level orders, upon supervision

  • Actively follows up on work orders in the queue to support the overall team

  • Maintains notes and records of activity fulfillment in the ticketing system

Installations

  • Rack and stack basic customer equipment, with guidance from more senior team members

  • Supports routine intra-cage and infrastructure installations, under guidance, which may include:

- routine ladder racks and basic fiber raceways;
-  basic cable management and support systems (patch panels);
- routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
 

Cross-Connect

  • Supports basic cross-connect troubleshooting

Testing / Troubleshooting

  • Supports basic testing and routine installations of customer assets

  • Supports standard layer 1 cross-connect certification testing, under supervision

  • May learn more semi-routine testing, under supervision

Stakeholder Partnership

  • Supports the operations and security personnel team for breaks or other activities, when necessary

Customer Management

  • Supports customer satisfaction with timely adherence to following basic order execution requirements

  • Delivers quality customer service experience when interfacing with customers

  • Discusses time expectations on new deployments, by following standard operating procedure guidelines

  • May support customers on-site through access and escorting services

Projects

  • Supports fulfillment of projects under close supervision

Training

  • Completes assigned training in a timely manner

Qualifications

  • Typically requires a high school diploma and proven year of equivalent work experience

Translated version

Arbeiten, wo das Internet zu Hause ist.

Du erfüllst nicht alle Voraussetzungen? Dann keine Sorge! Wenn du einen Job im IT-Sektor willst, schick uns trotzdem deine Bewerbung!

Bist du auf der Suche nach einer Stelle wie zum Beispiel:

- IT-Systemelektroniker/-in

- Rechenzentrumstechniker/-in 

- IT-Techniker/-in Rechenzentrum

- Fachinformatiker/-in

Oder du hast: 

- Grundkenntnisse in der Verkabelung / Troubleshooting / Servern / Switchen

- Eine abgeschlossene IT-Berufsqualifikation oder Ausbildung

und möchtest du deine Fähigkeiten in einer Rechenzentrumsumgebung weiterentwickeln? Dann bewirbt dich jetzt!

Wer sind wir?

Equinix ist das weltweite Unternehmen für digitale Infrastruktur, das mehr als 240+ Rechenzentren auf der ganzen Welt betreibt und Verbindungen zu allen wichtigen Clouds und Netzwerken bereitstellt. Unternehmen brauchen einen Ort, an dem sie ihre fragmentierte, komplexe Infrastruktur, die sich über private und öffentliche Cloud-Umgebungen erstreckt, vereinfachen und zusammenführen können. Unsere globale Plattform ermöglicht es unseren Kunden, ihre Infrastruktur dort zu platzieren, wo sie sie brauchen, und sie mit allem zu verbinden, was sie für ihren Erfolg benötigen. 

Wir sind ein schnell wachsendes globales Unternehmen mit mehr als 70+ aufeinanderfolgenden Quartalen stetigen Wachstums. Durch unser innovatives Portfolio an leistungsstarken Produkten und Dienstleistungen haben wir das größte und aktivste globale Ökosystem mit über 10.000+ Unternehmen geschaffen, darunter mehr als 2000+ Netzwerke und 3000 Cloud- und IT-Dienstleister in 32 Ländern auf sechs Kontinenten. 

Wenn du bei uns mitarbeitest, bist du an vorderster Front dabei, wenn es darum geht, als Teil eines eng zusammenarbeitenden Teams die kritische Infrastruktur unserer Rechenzentren zu warten und unseren Kunden den besten Service zu bieten. Wir schätzen Vielfalt im Denken und in den Beiträgen und setzen uns für ein gleichberechtigtes Arbeitsumfeld ein. Das ist ein wesentlicher Bestandteil unserer Grundwerte als Unternehmen und entscheidend für unseren Erfolg.

Das sind deine Aufgaben:

Bearbeitung und Dokumentation von Kundensupportaufträgen

Aufbau, Verkabelung und elektrischer Anschluss von Racks, Serverhardware und Netzwerkkomponenten

Installation und Dokumentation passiver Netzwerke in Kupfer und Glasfaserausführung

Durchführung von Messungen der passiven Netzwerkinfrastruktur inkl. Dokumentation

Installation von elektrotechnischen und mechanischen Bauteilen

Überwachung der technischen Infrastruktur

Das wünschen wir uns:

Abgeschlossene technische Ausbildung im Bereich Telekommunikation als IT-Systemelektroniker / Kommunikationselektroniker / Netzwerktechniker (m/w/d) oder einschlägige Qualifikation oder Erfahrung bei der Installation und Abnahmemessung von strukturierten Kupfer- / LWL-Datenverkabelungen

Bereitschaft für Schichtarbeit (24*7 - Vollschichtbetrieb)

Gute PC-Kenntnisse

Leidenschaft für Technik und Kunden 

Gute Deutsch- und gute Englischkenntnisse

Das bieten wir dir:

Ein unbefristetes Arbeitsverhältnis

Jährlicher Bonusplan

ein sehr wettbewerbsfähiges und attraktives Vergütungspaket 

30 Tage Urlaub im Jahr

Freizeitausgleich oder Bezahlung von Überstunden

Zuschläge für Schichtarbeit an Sonn- und Feiertagen sowie bei Nachtarbeit

Vermögenswirksame Leistungen und eine vom Arbeitgeber bezahlte betriebliche Altersvorsorge

Versicherung zur Absicherung von Unfalltod und Invalidität

Zuschuss zur Nutzung von öffentlichen Verkehrsmitteln und JobRad

Anteilige Übernahme der Beiträge im Fitnessstudio oder Sportverein

Firmeninternes Aktienprogramm

Sportevents und Firmenveranstaltungen

Arbeitskleidung

Tolle Kollegen und eine Unternehmenskultur, in der es Spaß macht, Kraft und Initiative einzubringen

Wir haben im Moment einige Stellen zu besetzen, also zögere nicht, dich zu bewerben!

Equinix ist ein Arbeitgeber, der die Chancengleichheit fördert. Alle Bewerber werden ohne Rücksicht auf Rasse, Religion, Hautfarbe, nationale Herkunft, Geschlecht, sexuelle Orientierung, Geschlechtsidentität, Alter, Status als qualifizierte Person mit Behinderung bei der Einstellung berücksichtigt.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Equal Employment Opportunity:

Equinix is an Equal Employment Opportunity and Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.  (Equal Opportunity / AA / Disabled / Veterans Employer)

View additional Equal Employment Opportunity information here.

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