Job Summary

Data Center Critical Facilities Engineer operates, manage, maintains, and repair HVAC (heating, ventilation, and air-conditioning) systems, critical and non-critical Power systems, plumbing, fire control and suppression, roofing system, exterior grounds and perform all related vendor support is a mission critical environment. This fast-paced role supports the overall functioning of the Data Center by focusing on maintaining and improving the facility's critical infrastructure. This includes all regular schedule maintenance and ad-hoc repairs/ troubleshooting.

Responsibilities

Facility/Infrastructure Maintenance

• Performs site inspections and monitors the building and Data Center alarms

• Performs preventative maintenance on site infrastructure (e.g. maintenance of primary infrastructures), or manages vendors

• Assists more senior staff in repairs and corrective maintenance

• Performing site rounds on all critical areas and systems

Site Administration

• Maintains notes and records of activity fulfillment in the ticketing system

• Completion of site logs and data gathering for permits, such as MOPs and script members

• Closing of preventive maintenance work orders and filing of service reports

Customer Management

• Perform site capacity audits and completes basic work requests and circuit installations/ terminations

• Supports customer satisfaction with timely adherence to following basic order execution requirements

• Delivers quality customer service experience when interfacing with customers.

Incident Management

• Assists more senior staff with responding to all on-site incidents and acts as directed

• Will be the primary responders to any incidents

• Perform the necessary escalation to duty Engineer and Manager

• Assist duty Engineers for the resolution of the incident

Collaboration

• Provides assistance to department during routine maintenance activities

• Supports fulfillment of projects under close supervision. 

Qualifications

• 1+ years of experience in critical facility engineering, electrical maintenance, or a similar role within a data center or critical infrastructure environment preferred

• At least a Higher Nitec/Diploma in an Engineering field required

• Able to handle heavy loads and able to perform hands-on activities in tight spaces