Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: 

Equinix is rapidly growing globally, and Malaysia is one of strategic focal points for our expansion initiatives. To support this ambitious growth trajectory, it is crucial to onboard a transformational leader for the Johor Bahru (JH) operations team. This role will not only oversee the current JH1 critical facilities engineer team but will also be pivotal in ensuring that new expansions are delivered on time and meet the high standards expected of Equinix.  

As the Assistant Manager, Critical Facilities Engineer, you will lead a team of various facilities engineers including Chargeman, guiding them towards achieving operational excellence. A key aspect of this role is striving towards an ideal state of operating data centers with zero downtime, which is essential for maintaining Equinix's reputation for reliability and performance.  

Responsibilities: 

Team Management 

• Manages a team of critical facilities engineers including chargeman 

• Manages teams to work safely, effectively and with high regard to human error avoidance 

• Oversee personnel management functions, including performance evaluations, role positioning, employee reviews, mentoring, and professional development 

Site Management 

• Supervise regular preventative maintenance activities  

• Develop and manage routine operational plans, ensuring targets are met in alignment with monthly objectives 

• Implement innovative strategies to proactively address and prevent potential issues 

Incident Management 

• Strive for zero downtime in the mission-critical facility environments 

• Communicate and coordinate activities with on-site staff during incidents 

• Supervise root cause analysis and help resolve incidents effectively 

• Implement emergency and disaster mitigation strategies 

Project Management 

• Manage complex projects to include project budget and scope and designate work to team  

• Work with global and regional team to support various initiatives and projects 

Testing 

• Ensures correct processes are followed and all documentation is complete 

• Takeover of new builds and building infrastructure 

• Develop and review all (MOP) Maintenance Operation Protocol scripts  

Requirements:  

• Typically, over 7-8 years of relevant experience in Data Center or Mission Critical Facilities industries.  
• Bachelor’s degree in a related field is preferred 
• Demonstrated ability to manage and develop a diverse team, leveraging proven managerial experience to foster a collaborative and inclusive work environment  
• Strong analytical skills with the ability to conduct root cause analysis and provide effective solutions to incidents