Who are we?

Job Summary

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions. 

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who build The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

Supports customers by coordinating visits and schedules, and assists with inquiries and issues. Performs basic administrative tasks such as record keeping, coordinating activities, and managing Data Center work queues.

Responsibilities

• Works and communicates with customers on policies and procedures, the facility and services

• Coordinates customer work visits with security and escorts customers and/or vendors as needed throughout data center

• Assists with tracking, following up, and reporting on customer queries and issues

• Builds relationships with customers

• Enters customer orders into ticketing system for order fulfillment

• Assists with invoice verifications

• Assists with shipping inquiries including tracking packages, creating tickets and locating shipments

• Directs and/or sources inquiries to appropriate cross-functional teams (Care/Sales/Ops)

• Serves as an on-site customer liaison

• Builds positive business relationships with local vendors (Hotel, Restaurant, Taxi, Catering) in support of Equinix customer needs

• Assists field and other personnel with problem resolution

• Ability to discern Customer Satisfaction-related issues and raise to management

• Supports and maintains clean, fully-stocked and functional Customer Care Areas and Conference rooms to include all amenities

• Administers vendors providing standard office services (i.e., cleaning, copier, coffee) and orders office supplies

• Supports accurate and timely Condition Report creation and closure

• Provides routine Data Center Operations Weekly Status reports

• Follows instructions to implement tools or improvements to simplify processes

• Assists customers with conference room scheduling and resolution of conflicts

• Creates templates to easily send to a customer via mobile SMS, e-mail or printout

• Keeps records of activities within the Data Center including circuit inventories, installed power inventories and labor hours expended

• Coordinates activities as needed with the Equinix Response Center

• Answers incoming phone calls to the Data Center

• Maintains the conference room and tour schedules

• Handles work queues via internal systems (i.e., dispatch, updates, and critical issues of tickets)

• May generate purchase requisitions and oversee with vendors for delivery and invoicing

Qualifications

• 1+ years experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.