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Job Summary

Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat.

Responsibilities
Customer Support

• Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company

• May provide support in 1 or more languages

• Full professional proficiency in both English and (Spanish or French or Japanese or German) is mandatory

• Works on tasks outside of the queue as assigned by management

Process (Improvement/ Development/ Management/ Documentation)

• Consumers of process documentation

• Responsible for alerting team leads and managers for discrepancies

• May make recommendations for process improvement

Business Systems

• Develops knowledge of and learns business systems (e.g., Siebel , CSC, ECP) within the GSD

• Recognizes and escalates when standard processes are not functioning correctly

Qualifications

• 1+ years experience preferred

• Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.