Who are we?

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.

Responsibilities

• You will collect complete, correct, and validate data 

• Keeps systems up-to-date with customer information and legal documents

• Handles cases according to regional case management guidelines

• Handles quote approval process

• Assists with new customer set up

• Handles customer concerns between Sales Support and other internal groups

• Works on small projects in addition to everyday role

• Follows up with customer on required documents and missing information

• Ensures customer PO compliance

• Follows up on orders

• Assists with customer questions via email or phone

• Assists with gathering preliminary QBR info

• Provides project management for single country, large, complex deals

• Handles all changes and keeps the quote and documents up to date

• Engages cross-functional teams to coordinate requirements against deadlines

• Handles Internal Service Tickets to resolve Credit and Billing issues

• Executes Data corrections in Siebel based on fall out report

• Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

• Trains Sales reps on new tools, processes, and policies

• Delivers refresher trainings to address knowledge gaps

• Communicates process improvements and enhancements to Sales Team

Qualifications

• 1+ years customer/sales support experience preferred

• Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.