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Data Center Customer Operations Technician

 

Data Center Customer Operations Technician

  • JR-130914
  • Secaucus
  • Operations
  • Full time
Data Center Customer Operations Technician

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.   

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary:  Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. At Equinix our Data Center Customer Operations Technicians play a crucial role by working with customers, troubleshooting and installing sophisticated circuits and performing custom installations.

Responsibilities:

  • Rack and stack customer equipment

  • Read installation plans (Visio Drawings / Spreadsheets) and implement installations accordingly

  • Install circuits requiring sophisticated fiber terminations

  • Resolve work priorities from a ticketing queue and ensures adherence to all contribute times

  • Troubleshoot switched / multiplexed / media converted circuits; escalate to, and work with networking group, as needed

  • Work with customers to troubleshoot issues

  • Install/test/modify cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects

  • Install and test sophisticated cross connects circuits (switched, multiplexed, etc.)

  • Maintain detailed written records of all work activity

  • Design and lead cage / infrastructure modification projects

  • Supports customer happiness through timely and detailed order execution

Qualifications:

  • 1+ years experience working with coax, fiber, or copper

  • High School Diploma or equivalent

  • A natural curiosity and strong troubleshooting skills

  • You can work days/nights, weekends, and holidays as needed

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you. 

 

Learn more about Equinix: 

Stay connected: LinkedIn , YouTube , Facebook , Twitter  

 

Equinix is an Equal Employment Opportunity and Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.  (Equal Opportunity / AA / Disabled / Veterans Employer).

View additional Equal Employment Opportunity information here.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.