Data Center Critical Facilities VI (Shift lead)

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Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

At SY9, our 1st Australian Hyperscale site we have 2 newly created roles for Lead Critical Facilities Engineers. The positions will suit candidates with a strong technical understanding of a mission critical environment, this is an individual contributor role and leadership skills (experience ideal but not mandatory) are required to ensure we harness a strong team culture of site safety, engineering and operational excellence and a team first environment.

With a team of engineers at different levels of experience and capability, the Shift Lead engineer will take ownership of their shifts, helping mentor, guide and lead junior colleagues, and play a key role supporting the site supervisor.

The critical facilities team works 24/7 (2 days, 7am-7pm / 2 nights, 7pm-7am and 4 days off) and the successful applicants will help alleviate SLA risk exposure, drive team capability and actively take a part in developing our site teams with the help of structure Global Ops Academy and Bronze Badging Program.

We have 2 x roles available and are looking to interview immediately for the positions.

Key responsibilities:

Leadership

• Ensure strong on-shift guidance and leadership, particularly on night hours
• Reduce SLA risk exposure by guiding more junior colleague (often at entry/graduate level) during all shifts
• Support site supervisor in building a strong and well-rounded team culture
• Actively supports training and upskilling of colleague to increase team capability

Facility / Infrastructure Maintenance

• Sound understanding of critical infrastructure related to site (e.g. UPS, STS, AHU, Chillers, Cooling Towers, CRAH, CRAC)
• Resolves advanced incidents and develops new procedures and techniques to support the overall team
• Monitors the Building Monitoring System (BMS) and resolves alarms for complex assignments requiring independent action and a high degree of initiative to resolve. Makes recommendations for new procedures to management team
• Leads and coordinates critical infrastructure operations
• Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures

Vendor Support

• Directs vendors on highly skilled tasks to ensure that maintenance activities are carried out per standards and requirements
• Assists with the creation of scripts for maintenance and submits
• Tracks and implements the work approval process for critical service providers (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out)
• Inspects implementation changes/updates to technical files for plants and equipment (in cooperation with vendor and the supervisor's) ensuring builds are up to date

Site Administration & Incident Support

• Completion (develop, approve, maintain) of complex site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) (SOPs/EOPs) and engineering scripts
• Assists with the development, approval and maintenance of policies and procedures (MOP/SOP/EOP).
• Identifies and escalates process discrepancies to higher management
• Identifies Single Points of Failure (SPOFs) and makes recommendations for new procedures
• Acts as a support team lead for operating processes and procedures; supports the team on adherence
• Supports the on-site staff during critical incidents
• Confidently interpret single line diagrams (SLDs) to understand power distribution systems and support troubleshooting and operations
• Responds to all on-site incidents, including major failures, significant problems and delays and escalates when required
• Assists with RCA (Root Cause Analysis)
• Assists management with maintaining technical documents

Collaboration

• Collaborates with others to resolve highly difficult facility incidents; identifies and understands underlying issues
• Act as a support team lead when identifying component level faults and provides recommendations for new procedures
• Utilizes resources outside of the department, as necessary
• Advises on inventory needs to maintain optimal stock levels of critical parts and equipment
• Advises other team members on repairs and preventative maintenance
• Acts as a support team lead on implementing highly skilled, complex projects

Qualifications, key skills and attributes

• Trade Certified or bachelor’s degree in related Engineering field
• Strong leadership capability, and desire to mentor developing engineers
• Aspirations and competency to move into supervisory, or specialist engineering positions within the business (with SY10 opportunities a likely progression pathway)
• Commitment to site safety and compliance
• Availability to work in a 24/7 environment (4 on 4 off)
• Develop, approve and maintain policies and procedures (MOP/SOP/EOP)

Benefits of the role:

• Future growth opportunities as specialist engineer or supervisor at SY9/10 or across our Equinix portfolio
• Salary package including shares, annual performance bonus, shift and health allowance
• Access to EV chargers, site gyms, wellness, financial and company benefits
• Close collaboration with SY9 leadership team, giving you opportunity for stretch targets and professional development
• Structured training to drive your capability through onsite, onboarding plan and our Global Ops Academy

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.