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Sales Transaction Coordinator

 

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Sales Transaction Coordinator

  • JR-161603
  • ハイブリッド
  • Toronto
  • Sales Enablement
  • Full time
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Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

A Sales Support Associate is a trusted advisor that provides support and guidance to Sales and Partners in all pre-sales and partner activities including: Project Management, deal coordination, Sales delegated opportunity management, along Sales systems, process, new platforms and product support.

Responsibilities

  • You will collect complete, correct, and validate data

  • Keeps systems up-to-date with customer information and legal documents

  • Handles cases according to regional case management guidelines

  • Handles quote approval process

  • Assists with new customer set up

  • Handles customer concerns between Sales Support and other internal groups

  • Works on small projects in addition to everyday role

  • Follows up with customer on required documents and missing information

  • Ensures customer PO compliance

  • Follows up on orders

  • Assists with customer questions via email or phone

  • Assists with gathering preliminary QBR info

  • Provides project management for single country, large, complex deals

  • Handles all changes and keeps the quote and documents up to date

  • Engages cross-functional teams to coordinate requirements against deadlines

  • Handles Internal Service Tickets to resolve Credit and Billing issues

  • Executes Data corrections in Siebel based on fall out report

  • Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

  • Trains Sales reps on new tools, processes, and policies

  • Delivers refresher trainings to address knowledge gaps

  • Communicates process improvements and enhancements to Sales Team

Qualifications

  • 1+ years customer/sales support experience preferred

  • Bachelor's degree preferred

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 46,600 - 69,800 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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