Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

We are looking for a Network & Security Operations Manager to lead a team of engineers and support the delivery of a high‑quality, resilient network and security service.

 

This is a business and service leadership role, focused on operational excellence, team development and service outcomes.  The role operates at the service level and works in close partnership with senior leadership to ensure consistent delivery, prioritisation and continuous improvement.

 

The successful candidate will act as a deputy service owner when required, supporting continuity of leadership and decision-making, contributing to stakeholder alignment and service governance, while complementing the broader leadership structure.

 

Key Responsibilities

Service & Operational Leadership

• Support and drive service performance in alignment with service ownership, ensuring stability, availability and quality of delivery

• Contribute to service-level decision-making, prioritisation and risk management

• Act as deputy service owner when required, representing the service across stakeholders and forums

• Drive operational governance, including adherence to standards, processes and controls

People Leadership & Team Development

• Lead, coach, and develop a team of Network & Security engineers

• Build a high-performing and engaged team culture focused on accountability and continuous improvement

• Own career development, performance management and capability uplift across the team

• Establish structured training and development plans to strengthen technical and operational capability

Training, Capability & Continuous Improvement

• Own and mature training frameworks, onboarding and knowledge management practices

• Identify capability gaps and drive targeted development initiatives

• Promote standardisation, documentation quality and operational consistency

• Support continuous improvement activities to enhance efficiency and service maturity

Reporting & Service Insights

• Own operational reporting, ensuring clear, accurate and consistent service visibility

• Provide insights on performance, trends, risks and improvement areas

• Strengthen data-driven decision-making at the service and leadership level

• Ensure reporting supports both operational management and stakeholder communication

Collaboration & Stakeholder Engagement

• Work closely with Platform Owners, Product Owners and Technology Owners to align on priorities and direction

• Support cross-functional coordination during incidents, changes and improvement initiatives

• Contribute to effective communication across regional and global teams

Scope & Operating Model

• This role focuses on leading through people and outcomes, not direct technical execution

• Hands-on L3 activities and deep technical leadership are supported by Technology Owners, Platform Owners and Product Owners

• The role operates within the leadership layer, complementing service ownership rather than duplicating it

• Success is measured through team performance, service outcomes, operational maturity and stakeholder confidence

Requirements

• Proven experience leading teams in Network & Security operations or similar environments

• Strong understanding of operational service management in complex, international environments

• Demonstrated ability to lead through others, build capability and drive accountability

• Experience in operational reporting, service performance management and governance

• Strong communication and stakeholder management skills

• Ability to operate at both strategic and operational levels

Nice to Have

• Exposure to structured training frameworks or capability development programmes

• Experience driving operational maturity and standardisation initiatives

• Familiarity with network and security technologies (sufficient to guide and challenge, not to execute)

What Success Looks Like

• A high-performing, engaged team with clear ownership and accountability

• Improved service visibility through structured, consistent reporting

• Strong training and capability development embedded within the team

• Clear operational governance and decision-making at the service level

• Effective partnership across leadership, enabling continuity and resilience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.