Welcome Desk / Office Manager

Better workplaces, exceptional everyday experiences 

Love creating a welcoming environment and making people feel at home in the workplace? This role might be for you. 

About the Role 

At Equinix, we don’t just manage offices — we create environments where employees, customers and visitors feel welcomed, supported and inspired. 

As a Welcome Desk & Workplace Experience Host, you are the face of the workplace and a key part of Corporate Real Estate (CRE). You bring energy to the office, turn everyday interactions into positive experiences and help create a strong sense of community. 

This is a dynamic, people-focused role where no two days look the same. You’ll move throughout the workplace — welcoming visitors, supporting events, coordinating operations and ensuring everything runs smoothly. 

You’ll act as the heart of the office, spotting opportunities to improve the experience, resolving issues early and helping create a workplace that feels seamless, engaging and safe. 

Why This Role Matters 

Workplaces are more than physical spaces — they’re where people connect, collaborate and spend a significant part of their day. 

This role plays a key part in shaping how that environment feels. 

From the first welcome at reception, to the atmosphere created through events and daily interactions, you help build a workplace that is: 

• Welcoming and inclusive 

• Efficient and well-organized 

• Engaging and community-driven 

Great workplace experiences don’t happen by accident — they’re created with intention, through attention to detail and meaningful moments that leave an impact 

What You’ll Be Doing 

Creating Exceptional First Impressions 

• Deliver a warm, professional welcome to employees, visitors and customers 

• Manage the visitor journey, including registration, badging and host notification (Envoy system) 

• Ensure the reception area is well-presented, organized and welcoming at all times 

Building Community & Workplace Culture 

• Bring energy and a positive atmosphere to the workplace 

• Organize and support office-wide events, activations and initiatives 

• Create communications and content to promote engagement (Outlook, Viva Engage, Office tools) 

• Help turn the office into a vibrant and collaborative community 

Supporting Workplace Events 

• Coordinate on-site events from planning through execution 

• Manage logistics, vendors and budgets to deliver high-quality experiences 

• Create promotional materials and generate excitement around events 

Workplace Operations & Coordination 

• Support meeting room scheduling, setup and coordination (including catering and AV) 

• Assist with mail handling, deliveries and shipping requirements 

• Manage lockers, badges and workplace resources 

• Maintain smooth day-to-day office operations 

Vendor & Service Management 

• Coordinate with vendors and service providers to ensure consistent service delivery 

• Support procurement processes and monitor vendor performance 

• Ensure compliance with contracts and service standards 

Driving Efficiency & Problem Solving 

• Manage and follow up on workplace tickets, ensuring timely resolution 

• Route issues to the appropriate teams and avoid “dead ends” 

• Provide guidance to employees on workplace policies, services and procedures 

Creating a Safe & Secure Environment 

• Prioritize safety for employees, visitors and customers 

• Follow and support emergency response procedures 

• Escalate issues appropriately based on severity and impact 

Acting as the Workplace Connector 

• Facilitate communication across teams and stakeholders 

• Build strong relationships with employees, customers and CRE partners 

• Treat colleagues as internal customers and support overall CRE success 

Who This Role Is Perfect For 

This role is ideal for someone who enjoys working with people and creating positive, engaging environments. 

You’ll Thrive in This Role If You: 

• Love interacting with people and creating great experiences 

• Bring warmth, professionalism and confidence to every interaction 

• Notice details others might miss and take pride in your work environment 

• Enjoy a dynamic role where you’re constantly on the move 

• Are proactive and solution-oriented 

• Like taking ownership and improving processes 

Experience That Will Help You Succeed 

• Experience in hospitality, workplace services, events or customer-facing roles 

• Excellent communication skills in English (written and verbal) 

• Ability to multitask and manage priorities effectively 

• Confidence in working with different stakeholders and resolving challenges 

• A hospitality mindset and customer-first approach are essential. 

This Role Might Not Be For You If… 

• You prefer routine, highly structured tasks with limited interaction 

• You don’t enjoy engaging with people throughout the day 

• You prefer to stay behind a desk rather than moving around the workplace 

• You are not comfortable proactively identifying and solving issues