Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

As a Principal UX Researcher, you will play a critical role in understanding our users’ needs and behaviors, translating these insights into actionable recommendations, and championing user-centric design principles.  You will work closely with cross-functional teams to influence product strategy, ensuring they meet and exceed user expectations. You will utilize quantitative research methods, including surveys and data analytics tools, to gather and analyze data on user behavior, preferences, and usage patterns. You will analyze and synthesize user data to identify trends, insights, and opportunities for improvement in the user experience. You’ll apply strategic thinking, design thinking, and rigorous research methods to address complex user problems, balancing user needs with business objectives. 

Responsibilities  

• Lead end-to-end user research initiatives across functional domains to guide product strategy and design decisions

• Design and execute high-quality surveys grounded in strong methodological principles (sampling, scaling, bias mitigation, experimental design)

• Develop validated measurement frameworks (e.g., satisfaction, task success, usability, sentiment)

• Conduct advanced quantitative analysis (segmentation, regression, significance testing, correlation analysis)

• Synthesize research data into compelling, actionable insights, through storytelling, that drive user-centric decision-making

• Establish and evolve experience benchmarking frameworks to generate behavioral insights to measure key UX metrics (adoption, attrition, engagement trends, etc.) 

• Connect product analytics data with research findings to triangulate insights 

• Identify leading indicators of experience quality and business outcomes

• Translate research insights into clear, actionable recommendations that directly inform product strategy, design decisions, and business priorities

• Quantify UX impact and connect it to business metrics (e.g., adoption, retention, support reduction)

• Collaborate with cross-functional stakeholders to define requirements, set expectations for UX research (scope, effort, timelines), and foster communication and teamwork to proactively explore, ideate, validate, and socialize solutions

• Understand and incorporate complex technical and business requirements into research 

• Incorporate complex technical and business requirements into research planning, execution, and analysis

Qualifications  

• 10+ years of mixed methods research experience  

• At minimum bachelor's degree in a related field (e.g., Human Computer Interaction, Psychology, Statistics, Economics) 

• Strong statistical analysis skills (experience with tools such as R, SPSS, Python) 

• Hands-on experience with product analytics platforms, particularly Amplitude. 

• Excellent analytical, communication, and presentation skills 

• Demonstrated experience working on complex, highly technical B2B products 

• Strong problem-solving and critical-thinking abilities  

• Ability to manage multiple studies simultaneously across multiple stakeholder groups  

• Proven track record of leading successful research initiatives that drive business growth and customer satisfaction. 

• Experience working in a global team is preferred

This posting is a new position within our organization.

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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