While artificial intelligence as a concept has existed for decades, we’ve now reached the point where people from all walks of life have seen exactly what this powerful technology can accomplish. Now that they know how AI can make their lives easier, consumers are more likely to notice when an organization isn’t using AI to offer a better user experience. In the federal government, agencies are being called to optimize customer experience in the same way great consumer brands already have. Before AI became the industry buzz word that it is today, the National Institute of Standards and Technology (NIST)…

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