The world is becoming increasingly digital every day and so are the expectations and demands of the people who live in it. We’re transitioning towards a digital world where Everything-as-a-Service is coming into play. The click of a button or a tap on the screen can facilitate the delivery of food, streamline access to financial services and virtualize medical care. Users can shorten their time to value simply by consuming services digitally ­– anytime, anywhere. Digital-savvy populations are increasingly reliant on digital platforms and the ecosystems within them to go about their daily lives. But how do these platforms…

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