Technical Deployment Advisor

Who are we?

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Learns to use professional concepts. Applies knowledge and basic problem solving techniques to define and resolve problems. Determines a course of action based on guidelines.
 

Responsibilities

Requirements & Support

· Supports deployment projects by validating customers' order requirements with CPM and other stakeholders, and project manages of the technical deployment, with the IBX manager.
· Develops technical knowledge of the IBXs and investigates, with through partnership with more senior TDMs in addressing internal issues, within a limited scope
· Receives detailed instructions from more experienced TDMs and operations teams to provide solutions cross-functionally to resolve entry level customers' non-standard order requirements.
· Liaises with CPM

Follows standard practices and procedures to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
· Supports reinstall projects where required

Project Planning

· Creates simple task list to document and understand the customers' deployment, shadowing more senior team members on development of project implementation plans
· Coordinates with operations, under the guidance of more senior team members, Learns to use professional concepts to ensure tickets are set with appropriate commit dates
· Follows up with operations and suppliers to ensure work is completed Completes routine work on time and according to quality standards
· Receives detailed instructions on all work

Implementation and Delivery

· Supports the planning, development and delivery of customer implementations within a limited scope and close direction.
· Works on assigned project activities.
· Supports senior team members on inventory auditing and records keeping during project implementation

Cross Functional, Customer Support & Customer Communications

· Supports senior team members on the investigations and resolutions of customers' and cross-functional issues during project implementation
· Maintains regular communication with CPMs and IBX operations, as well as SEs, CSMs and Account Executives functional & cross-functional teams throughout the implementation
· Learns Equinix operations Policies and Processes

Process Support/Optimization

· Learns and follows business and/or technical processes within the IBX; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g. Order fulfillment process)

Systems Support

· Develops knowledge of and learns business systems within Equinix.

Data Support/Analysis

· Supports the team in ensuring operations provisioning data is accurately input into Equinix business systems.
· Supports the team in any physical audit efforts.

Vendor support

· Supports the team and IBX operations on any required vendor support.
· Receives detailed instructions to support the project management of supplemental vendor support for EIS and operations as it relates to the assigned deployment.
 

Typical Degree & Years of Experience

· Typically requires no previous professional experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.