Who are we?

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Proactively Performs Network Fulfilment activities. Highlights issue and drives resolution when required.

Responsibilities

• Troubleshooting and resolution of 1st and 2nd level network related problems

• Respond to and resolve DWDM & Metro networks issues within the timeframe of severity level agreements

• Review and execute RPRs (re-provision requests) on Ciena DWDM Submarine and Ciena Metro Network with minimal supervision

• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications

• Deploy and document changes in accordance with problem and change management process

• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to

• Complete the projects objectives within timelines

• Interpret, review and implement Metro Ethernet, Microwave and GPON networks designs from the core network planning team

• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity

• Ensure that Equinix global and metro fiber network documentation is always accurate and up to date

Qualifications

Required

• Ability to review and execute provisioning requests from Transmission Planning documents

• Ability to troubleshoot, identify root causes and recommend solutions

• Ability to install, commission, implement and configure according to design and specification

• Ability to use basic working tools like ethernet Analyzer and optical testers

• Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers

• Ability to recognize and analyze data, basic causes of problems, and recommend solutions that meet the practical needs of the business

• Good oral and written communication skills

• Teamwork abilities

• Ability to work well under pressure

• Good knowledge of IP MPLS

• Bachelors Degree in Engineering Or Equivalent Experience

• CCNA and Project Management

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.