Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Ops Enablement Manager is responsible for optimizing the intersection between product and operations, also in charge of the operations of Monitoring and Tools frameworks, ensuring global scalability, operational efficiency, and a consistent customer experience. This role acts as a central enabler for transformation, focusing on harmonization and governance across regions and functions. The Ops Enablement Manager leads the consolidation of monitoring, tooling, and operational readiness, driving best practices and continuous improvement throughout the organization.

Responsibilities

• Lead the Ops Enablement function, optimizing the intersection between product and operations to ensure global scalability, operational efficiency, and a consistent customer experience

• Drive harmonization and governance across regions and functions, acting as a central enabler for transformation

• Oversee Ops Readiness and Quality Assurance, ensuring new products, services, or changes are introduced into production in a controlled, reliable, and supportable state

• Consolidate and manage monitoring and tooling teams globally, delivering unified observability and management frameworks

• Validate operational workflows, documentation, and readiness criteria, driving continuous improvement through analysis of operational metrics and KPIs

• Foster collaboration with regional operational areas to identify gaps and implement corrective actions

• Build and maintain a diverse talent pipeline aligned with strategic goals

• Promote standardized processes and procedures across all regions, ensuring best practices are integrated into operational design and execution

• Collaborate with cross-functional teams to ensure alignment and drive best practices, avoiding silos in practices and operating model

Qualifications

Knowledge and Experience

• Extensive experience in managed services operations, enablement, and quality assurance leadership roles

• Proven track record in leading organizational change initiatives, particularly regarding process improvements, technology implementations, and service enhancements

• Deep understanding of monitoring, tooling, automation, and operational readiness frameworks

• Experience in building and leading high-performing, service-oriented teams.

• Strong knowledge of IT infrastructure, cloud computing, and operational best practices

• Experience in financial planning and execution, with a focus on CAPEX and OPEX efficiency

• Substantial experience in cross-cultural working environments

Skills and Attributes

• Strategic thinking and business acumen, with the ability to drive transformation and continuous improvement

• Strong cross-functional collaboration and influence across diverse teams and cultures

• Ability to motivate and empower others to achieve high performance

• Skilled in prioritizing and managing multiple projects simultaneously

• Acts with integrity and promotes inclusivity

• Action-oriented with strong planning and decision-making capabilities

• Fluent in English; additional languages (Japanese, Portuguese, Spanish) are a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.