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Job Summary

The Associate, HR Services - Training, Quality, and Metrics will be responsible for developing and conducting training programs, performing quality checks and audits on HR processes, and creating and analyzing metrics and dashboards to gauge and improve the efficiency and effectiveness of HR services.

Responsibilities

Training Development & Delivery

• Deliver training programs for HR Services team members, and employees and managers on HR Services

• Update training materials based on process changes, new technology, and feedback

Quality Assurance & Audits

• Perform regular quality checks and audits of HR processes and services

• Identify areas for process improvement and make recommendations to enhance service quality

Metrics & Dashboard Creation

• Develop and maintain HR metrics and dashboards to monitor performance and identify trends

• Analyze data to provide insights on service delivery, process efficiency, and team performance

• Present findings and recommendations to HR leadership for informed decision-making

Continuous Improvement Initiatives

• Collaborate with HR teams to implement continuous improvement strategies

• Facilitate process improvement workshops and brainstorming sessions

• Monitor the impact of improvements and adjust strategies as necessary

Stakeholder Engagement

• Work closely with HR teams and stakeholders to understand their needs and challenges

• Communicate effectively across different levels of the organization

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field

• Proven years of experience in HR, with a focus on training, quality assurance, and metrics analysis

• Strong knowledge of HR processes and best practices

• Experience in developing and delivering training programs

• Proficient in data analysis, reporting, and dashboard creation

• Excellent communication, presentation, and interpersonal skills

• Ability to manage multiple projects in a fast-paced environment

• Proficient in MS Office, HRIS systems, and data visualization tools

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.