Data Center Concierge IV

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

Administration

• Provides support to multiple datacenter facilities, on moderately difficult administrative duties

• Answers incoming phone calls and uses substantial knowledge of standard operating procedures to resolve

• Reviews and responds to moderately difficult work request systems (i.e., dispatch, updates, escalations, etc.)

• Ensures moderately difficult administrative inquiries and issues are resolved for the facilities and customers

• Supports customers by coordinating visits and schedules in the data center

• Maintains the conference rooms and tour schedules while customers are on-site

• May generate purchase requisitions and coordinate with vendors for delivery and invoicing

• Assists with special projects, as assigned

Customer Support

• Educates customers on the datacenter policies and procedures, the facility and services to customers while on site

• Cultivates and enhances positive customer experiences when visiting the datacenters

• Coordinates moderately difficult customer work visits and escorts customers and/or vendors in the datacenters

• Ensures moderately difficult customer inquiries and issues are resolved while customers are on site

• Identifies potential trends in customer inquiries and uses substantial knowledge of operating procedures to make recommendations

• Provides substantial induction learning tours to new customers to orient them to the site; may provide coaching and mentorship to team members on customer learning tours

• Directs customers (via direct line) throughout the facilities, as needed

Onsite Customer Liaison 

• Directs and sources moderately difficult inquiries to appropriate cross-functional teams

• Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request

• Provides back-up coverage on the inventory ordering of supplies to maintain customer facing areas in the datacenters

• Partners with teams in the tracking of customer shipments when on-site

• Uses substantial knowledge to discern customer satisfaction issues and uses judement to solve for; if necessary escalates to proper team members/management

Qualifications

Typical Degree & Years of Experience

• Typically requires a high school diploma and 2-4 years of equivalent work experience

The targeted pay range for this position in the following location is / locations are:

United States - DC10 Washington DC : 51,000 - 76,600 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.