Who are we?

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The CRE Workplace Experience Associate is a key member of the Corporate Real Estate (CRE) organization, responsible for delivering an outstanding on-site workplace and visitor experience. As a front-facing representative of Equinix and the CRE team, this role supports a welcoming, professional, and engaging environment that reflects company values and culture. The role reports to the Regional CRE Manager and requires daily on-site presence.

Responsibilities

Welcome Desk & Front-of-House

• Provide coverage at the Welcome Desk during assigned business hours, ensuring a warm and professional experience for all visitors and employees.

• Manage visitor sign-in and badging in compliance with company guest and security policies.

• Greet employees, customers, and guests upon arrival and departure, engaging in friendly and professional interactions.

• Maintain the Welcome Desk and reception area in a clean, organized, and welcoming condition, ensuring no deliveries are left unattended.

Safety & Security

• Prioritize the safety and well-being of employees, customers, and visitors at all times.

• Understand and execute emergency response and evacuation procedures when required.

• Ensure badge compliance and actively prevent tailgating.

• Escalate safety or security concerns promptly to the appropriate teams.

• Coordinate visitor access and security procedures using the Envoy visitor management system.

Courtesy & Workplace Support

• Foster a positive and engaging workplace atmosphere through creative front desk activities.

• Deliver “surprise and delight” moments that enhance the overall workplace experience.

• Support the development of a strong on-site community through daily interactions and engagement initiatives.

• Assist with scheduling and managing meeting rooms, including setup of equipment, supplies, and catering for meetings and All Hands events.

• Receive and distribute external and internal mail and deliveries, supporting employees with shipping needs as required.

• Provide guidance and information to visitors and employees regarding office amenities, building policies, etiquette, and the surrounding area.

• Ensure timely and professional communication with internal and external stakeholders.

• Support the office ticketing system by tracking requests, assigning tickets to the appropriate CRE team members, and ensuring resolution.

• Assist new hires with onboarding support related to CRE services, including warm hand-offs to other support teams such as IT.

Community & Engagement

• Develop and execute internal communication initiatives that promote engagement and share key on-site information.

• Act as a liaison between departments, supporting collaboration and alignment.

• Create engaging communications and materials for office events using tools such as Outlook, Viva Engage, and Office Raven.

• Own the planning and execution of on-site events, ensuring seamless and inclusive experiences.

• Capture and share moments through photos to promote company culture and community.

• Develop promotional content and materials to generate excitement around office initiatives.

• Manage event logistics and budgets responsibly, optimizing resources while delivering high-quality experiences.

• Gather post-event feedback to support continuous improvement.

Qualifications

• Strong customer-facing and hospitality-oriented background.

• Demonstrated ability to deliver high-quality service and create positive workplace experiences.

• Bachelor’s degree or equivalent education.

• Excellent verbal and written communication skills in English, with confidence using digital and social communication tools.

• Strong interpersonal, organizational, and multitasking skills.

• Ability to manage challenging situations with professionalism and empathy.

• Strong relationship-building skills with customers, peers, and business partners.

Important Notes

• Location: Avenida Paulista, 2064 – São Paulo

• Work Model: Fully on-site

• Schedule: Monday to Friday, from 09:00 to 18:00

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.