Assistant Manager, Data Center Critical Facilities

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary:

Equinix is rapidly growing globally, and Malaysia is one of strategic focal points for our expansion initiatives. To support this ambitious growth trajectory, it is crucial to onboard a transformational leader for the Kuala Lumpur (KL) operations team. This role will not only oversee the current KL1 Critical Facilities Engineer Team but will also be pivotal in ensuring that new expansions are delivered on time and meet the high standards expected of Equinix.

As the Assistant Manager, Critical Facilities, you will lead a team of critical facilities engineers, guiding them towards achieving operational excellence. A key aspect of this role is striving towards an ideal state of operating data centers with zero downtime, which is essential for maintaining Equinix's reputation for reliability and performance. You will be responsible for managing workforce dynamics to ensure optimal performance and alignment with Equinix's growth objectives.

Responsibilities:

Team Management

• Manages a team of critical facilities engineers such as chargeman, electrical, and mechanical engineers

• Leads teams to work safely, effectively and with a strong emphasis on avoiding human error

• Oversee personnel management functions, including performance evaluations, role positioning, employee reviews, mentoring, and professional development

Site Management

• Supervise regular preventative maintenance activities

• Develop and manage routine operational plans, ensuring targets are met in alignment with monthly objectives

• Implement innovative strategies to proactively address and prevent potential issues.

Incident Management

• Strive for zero downtime in the mission-critical facility environments

• Communicate and coordinate activities with on-site staff during incidents

• Supervise root cause analysis and help resolve incidents effectively

• Implement emergency and disaster mitigation strategies

Project Management

• Manage complex projects to include project budget and scope and designate work to team

• Work with global and regional team to support various initiatives and projects

Vendor Management

• Oversees contractor work and operations to ensure completion to Equinix's required standards, (KPI's) Key Performance Indicators and (SLA's) Service Level Agreements

• Ensures compliance with all relevant regulations and company policies throughout vendor management process, conducting regular audits and assessments to maintain standards

Testing

• Ensures correct processes are followed and all documentation is complete

• Takeover of new builds and building infrastructure

Requirements:

• Typically, over 7 years of relevant experience in Data Center or Mission Critical Facilities industries.

• Bachelor’s degree in a related field is preferred

• Demonstrated ability to manage and develop a diverse team, leveraging proven managerial experience to foster a collaborative and inclusive work environment

• Strong analytical skills with the ability to conduct root cause analysis and provide effective solutions to incidents

• Proven experience in vendor management, ensuring compliance with relevant regulations and company policies

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.