Digital capabilities have become the cornerstone for achieving operational efficiencies, creating economic growth opportunities, and improving citizens’ lives in today’s global economy. Forward-thinking government leaders recognize increasingly that in addition to providing reliable internet connectivity, and innovative online services, it is imperative for them to ensure that online citizen services and infrastructure are inclusive and accessible to all – regardless of age, gender, geographies and abilities. Demonstrating this line of thinking is the Singapore government’s move to accelerate the provision of digital devices to students when schools had to move online during the pandemic, so that students from all backgrounds…

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