According to the 2022 Global Tech Trends Survey, IT decision-makers see ensuring a better user experience as a top priority for future-proofing their businesses. These IT leaders were highly likely to say that they are prioritizing improving the customer experience (83%) and improving the employee experience (81%). These results drive home a key fact of the modern digital economy: both high-value customers and highly skilled employees are in limited supply, and providing a better user experience is vital to acquiring and retaining them. It no longer makes sense to talk about customer experience and employee experience separately from one another….

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