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Job Summary

The Australian Eastern Cluster Senior Manager will oversee 5 sites (IBX) which are critical to our customer base and the operations of our Australian business. Performance by advancing our company priorities and maximizing value through effective use of company resources is a must. The Cluster Manager sets direction, anticipates change, and adapts to complexities to meet company and customer expectations, including financial, service SLAs and the safety of our people.

Geographically large, Brisbane, Canberra, Wollongong, Western Sydney + potential future builds may fall under the umbrella of the Eastern Campus, and the role will be responsible for management of all Cluster resources (people, finance, budgets)

The ideal candidate will be a value centered individual, passionate about collaborating whilst leading by example. They will create an enjoyable work environment with a deep focus on developing teams to maintain Equinix's standards, all whilst doing everything possible to protect Equinix's customers.
 

A specific focus for this role is developing a strong leadership team who can share and take the lead when required, strong understanding and experience in prioritizing and delegate appropriate duties will free up the Snr Manager for non-reactive more strategic responsibilities.

Responsibilities

• Plans and delegates effectively to Managers and Supervisors (BR1, CA1, SY9x, SY6, SY7)

• Mentors, trains and empowers leadership team to prioritize workload and manage risks

• Manages a team of Data Center leaders responsible for the 24/7 operational oversite and direction of Cluster encompassing both technical and engineering disciplines

• Communicates importance of working safely, effectively and with high regard to human error avoidance

• Manages budgets, and implements resources to complete projects and maintenance within the Data Center Cluster > Retail and Hyperscale

• Leads the teams to ensure completion to Equinix's required standards, KPI's and SLA's

• Ensures correct processes are followed and all documentation is complete

• Collaborates with leaders on broad-scale Regional and Global projects that have an impact on the business, working with cross-functional teams, including Business Partners (Finance, IT, P&L) and general contractors (e.g., looking at large bids and projects with high visibility and greater risk)

• Communicates and coordinates activities and on-site staff during complex or severe customer-impacting incidents

• Makes recommendations for incident resolution

• Provides collaborative relationships with customers, and customer support teams

• Display a Customer Centric mindset and ability to handle customer escalations

• Leads, manages, recruits, and develops staff across multiple Data Centers

• Actively contributes to and is a member of the Australian Operations Leadership Team and Australian Risk Council (ARC)

Qualifications

• 10+ years of experience in Critical Environments

• Demonstrated experience in Leadership / Management roles

• Diploma/ Degree in Engineering or related industry field or relevant certifications and experience

• Deep understanding of critical environments and ability to adapt to Equinix infrastructure

• Dedication to delivering a great customer experience, including willingness and confidence to present effectively

• Experienced with budget management (headcount, capital, and expense management)

• Deep understanding of design documents, contracts, and technical information

• Excellent verbal and written communication skills

• Overtly collaborative and team-oriented mindset for accomplishing complex goals

• High technical knowledge of computer software use (Microsoft applications & Email etc.)

• Demonstrated experience managing operational requirements and making targeted recommendations

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.