Who are we?

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Our data products power the insights, decisions, and operations of teams across Equinix. We build and manage core data platform capabilities, reusable data models, semantic layers, decision-ready dashboards, conversational BI, and custom AI solutions including interconnection recommendation engines, automated data center cage design, etc. As we scale, we are transforming internal operational and analytical data into unified, governed, high quality assets for Equinix, and we plan to build toward commercializing differentiated data and insights offerings for external customers.

We’re looking for an experienced Senior Manager of Customer Research and Business Operations. The person will spend 50% of the time leading the analysis and interpretation of market trends, competitive dynamics, and customer behaviors that shape our strategic direction in our Americas region. The remaining 50% of the time, the person will support the Go-To-Market Data Product Management team's business operations. This role combines deep analytical skills with strategic thinking and strong communication to influence high-level business decisions.

Key priorities for this role include building our battle cards for the sales teams, a unified view of market intelligence, and producing monthly market signals newsletter that will power M&A, and customer targeting and acquisition efforts.

This role resides within Equinix’s Enterprise Data & Analytics team, and reports to the Senior Director of Data Product, Go-To-Market.

 

Responsibilities

Gather customer intelligence and build assets for Go-To-Market and Corporate teams

• Lead the development and execution of the company’s market intelligence strategy for Americas region to monitor key trends, emerging opportunities, and potential threats

• Conduct in-depth competitive analysis—including business models, innovation pipelines, pricing strategies, and go-to-market approaches—to inform leadership decisions

• Partner with cross-functional teams such as Product, Marketing, Finance, and Corporate Strategy to deliver insights that drive growth and investment priorities

• Build and maintain dashboards, reports, and briefings for executives with concise and actionable insights

• Manage vendor and data relationships (e.g., syndicated data providers, research firms) to ensure high data quality and strategic value

• Deliver market forecasts and scenario planning analyses that support long-term strategic planning

• Summarize complex insights into clear narratives, presentations, and strategy briefs for a variety of audiences, including the C-suite

• Mentor and develop junior analysts, promoting best practices in intelligence gathering and business storytelling

Partner with Go-To-Market, Commercial Finance, and Corporate Development teams as a trusted advisor

• Work side-by-side with Go-To-Market, Commercial Finance, and Corporate Development teams and leadership to evaluate M&A options, market whitespace, identify tradeoffs, estimate effort, and make recommendations where applicable

• Review and assess market models, pipeline designs, and competitor moves; identify risks and tradeoffs before they become headwinds

• Critique and challenge inflated estimates and oversimplified proposals; know when a "simple" request is actually complex

• Guide teams toward pragmatic solutions when requirements are ambiguous or shifting

Business Operations

• Partner with executive and functional leaders to translate product management strategy into operational plans, goals, and execution roadmaps

• Lead planning processes, including OKRs, operating cadences, and reviews

• Drive alignment across cross‑functional teams to ensure priorities, dependencies, and tradeoffs are clearly understood

• Own reporting, and executive readouts; synthesize complex data into clear, decision‑ready insights

• Identify trends, risks, and opportunities through quantitative and qualitative analysis

• Proactively recommend actions to improve efficiency, growth, or customer outcomes

Operating Model & Process Excellence

• Design, implement, and continuously improve operating rhythms (Weekly reviews, monthly reviews, exec reviews)

• Streamline processes and remove friction across planning, execution, and decision‑making

• Establish scalable mechanisms, frameworks, and governance models as the business grows

Cross‑Functional Leadership

• Act as a trusted advisor and thought partner to senior stakeholders across Product, Sales, Finance, Marketing, and Engineering

• Lead complex, ambiguous, cross‑functional initiatives with no clear owner or precedent

• Influence without authority and drive accountability across diverse teams

Bring outside-in perspective

• Stay current on market trends; bring relevant innovations (e.g., market reports, knowledge graphs) to inform roadmap decisions

• Serve as a trusted advisor to business partners on what's emerging and what's hype

Qualifications

Required

• Bachelor’s degree in Business, Economics, Engineering, Data Analytics, or related field (MBA or advanced degree strongly preferred)

• 8+ years of experience in market intelligence, competitive analysis, strategy, or management consulting

• Proven ability to translate market data into business impact and strategic recommendations

• Strong quantitative and qualitative analysis skills, with proficiency in tools such as Power BI, Tableau, or Excel

• Deep understanding of industry and competitive frameworks (e.g., Porter’s Five Forces, SWOT, market share modeling)

• Excellent verbal and written communication skills, especially in presenting to senior executives

• Demonstrated leadership in managing high-impact projects and cross-functional stakeholder engagement

Preferred / Nice to have:

• Experience building field-facing market intelligence assets, not just internal tools / dashboards

• Experience in facilitating M&A including market entry or market expansion

• Cloud data platform expertise (e.g., BigQuery, Snowflake, Databricks, Redshift)

• Familiarity with MLOps concepts: feature stores, model serving, monitoring, retraining

• Industry background in cloud infrastructure, B2B SaaS, data centers, telecommunications, or multi-cloud networking

Skills

• Able to break down ambiguous, cross-functional problems and drive to a solution when there's no clear precedent or playbook

• Comfortable reading and critiquing market data artifacts - models, industry market reports - and asking the right questions when something doesn't add up

• Able to quickly T-shirt size level of effort for data and AI initiatives across product and engineering

• Able to effectively translate between engineering and business - simplifying technical tradeoffs for executives while maintaining credibility with engineers

• Drives decisions forward; knows when to build consensus and when to make the call and move on

• Takes ownership of outcomes, not just delivery; holds themselves and partners accountable to business impact

This posting is a new position within our organization.

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual

Canada - Toronto Office TRO : 154,000 - 232,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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